Regional Operations Manager

SUMMARY

The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in HVAC, refrigeration, and mechanical building systems. This role ensures the safe, compliant, and efficient delivery of HVAC maintenance, repair, and project work across the assigned region while driving operational excellence, service performance, and client satisfaction.

KEY DUTIES & RESPONSIBILITIES

People Leadership

People leadership responsibilities include but are not limited to:

Leads and manages a regional team of skilled mechanical trades

Provides hands-on technical leadership and guidance related to HVAC systems, including preventive maintenance, troubleshooting, repairs, and lifecycle planning

Responsible for all people management activities including employee engagement, training, development, performance management, hiring, retention, and compensation recommendations

Ensures strict adherence to health and safety standards specific to HVAC work (e.g., lockout/tagout, refrigerant handling, confined spaces, working at heights)

Conducts regular toolbox talks and safety briefings with a focus on mechanical and HVAC-related hazards

Ensures work is performed in compliance with BGIS standards, client requirements, manufacturer specifications, and applicable codes

Maintains strong technical knowledge of HVAC regulations, building codes, and refrigerant compliance and ensures technicians remain current and certified

Operations Management

Oversees HVAC and mechanical operations budgets, including labor, materials, subcontractor costs, and work order expenditures

Plans and deploys HVAC resources to effectively support service calls, preventive maintenance programs, capital projects, seasonal readiness, and emergency response

Ensures HVAC work orders and projects are completed on time.

Drives operational performance through proactive maintenance strategies, reduction of callbacks, and root-cause analysis of HVAC system failures

Collaborates with internal stakeholders to develop, refine, and implement HVAC-specific processes, standards, and preventive maintenance programs

Recommends and implements HVAC technologies, tools, and CMMS enhancements to improve reliability, energy efficiency, and system uptime

Partners with Dispatch and CMMS teams to optimize HVAC service scheduling, response times, and resource utilization

Investigates and resolves HVAC-related operational issues with a high sense of urgency to maintain client confidence and comfort

Continuous Improvement & Client Support

Acts as a subject matter expert for HVAC and mechanical systems within the region

Supports client discussions related to system performance, asset condition, and mechanical lifecycle planning

Drives efficiencies through increased self-perform HVAC work, optimized labor loading, and improved preventive maintenance compliance

Ensures consistent delivery of high-quality HVAC services aligned with BGIS operational and safety standards

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)

JOB-RELATED EXPERIENCE: 5–10 years of progressive experience in HVAC or mechanical trades operations

KNOWLEDGE AND SKILLS

8 to 10 years of HVAC and mechanical trades operations experience

Minimum 5 years in a supervisory or management role overseeing HVAC technicians

Strong technical expertise in HVAC systems, refrigeration, chillers, boilers, air handling units, and building automation systems

In-depth knowledge of HVAC-related codes, regulations, and safety requirements

Proven ability to lead, motivate, and develop skilled HVAC trades professionals

Strong operational, planning, budgeting, and performance management skills

Ability to develop and implement HVAC-specific processes, SOPs, and maintenance programs

Strong influencing, negotiation, and stakeholder management skills

High level of computer proficiency, including CMMS platforms

Licenses and/or Professional Accreditation

Trade certification in one or more of the following would be considered an asset

Journeyman Refrigeration License

Gas Fitter Certification

Additional HVAC or mechanical trade certifications