End User Techonlogy Analyst

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide crossjurisdictional services. With our clients at the heart of everything we do, our hardworking team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you.

End User Technology Analyst

Mexico city

Description

The End User Technology Analyst is the onsite contact for the local users in our Mexico office who interact with the Apex Group IT covering desktop, telephone, networking, and business applications. While providing a high level of customer interaction, EUT Engineer are responsible to resolve onsite IT requests in a timely fashion.

Must have a good balance of basic technical skills, and customer facing skills. The role will report to the Head of End User Technology and/or EUT Team Lead.

The Role & Key Responsibilities:

Send resume in English Language

Onsite IT support for the office

Maintaining the IT infrastructure of the office

Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops

L2/L3 support to the Service Desk for end user technology issues

Support of Windows 365 infrastructure and endpoints

Support video conference and meeting room solutions

Deployment of IT equipment to new starters

Collection of IT equipment from leavers

Printer support

Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues

Network cabling and patching in office

Office moves and setups

IT Asset inventory management

Provision, deploy and support phones inc. Teams for Voice

Work with vendors who provide IT solutions in the office

Work with local office management on any office technology issues/requirements

Working closely with the Group IT

Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times

Highlight and report all major IT issues and risks to Service Manager in a timely manner

Escalation points for any issues and requests for users in the office

Research, test and implement new systems to improve efficiencies and satisfy user requests

Other duties in support of the Group IT, as assigned by the EUT Manager

Skills Required:

3 years’ experience in a computer-related support or and IT operational environment

Good technology understanding and awareness with the MS technologies: Intune, Active

Directory, Office 365 and Windows 365

Good written and communication skills in English

Experience with documentation and improving SOPs and other process documents

Good customer focus, and excellent timekeeping is a key requirement of the role

Good interpersonal skills, with a focus on listening and questioning skills

Good problem-solving abilities and capability to work under own initiative

Experience with configuring and supporting any version of Windows Desktop (10/11)

Some basis experience with supporting physical networking is desirable but not essential.

Please submit your English CV upon your application

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

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Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.