Assistant Manager Room Sales - Pro Active

Job Description

Indicators of Success:

Achievement of customer satisfaction and loyalty goals

Achievement of financial goals

Achievement of revenue and market share goals

Achievement of employee satisfaction and retention goals

Areas of Responsibility:

Participate in the development and implementation of business strategies aligned with the Brand’s mission, vision, values, and strategies

Develop and implement marketing and sales strategies that support hotel goals

Monitor progress regularly and adjust strategies as needed

Develop the annual budget with the Sales and Marketing team

Achieve market share and revenue goals by directing group and transient sales and marketing strategies

Analyze sales and market statistics to determine profitability and market opportunities

Develop sales strategies to maximize revenue and yield, participating in yield management strategy development

Maximize revenue from WRS by collaborating with Reservation Services to market the hotel appropriately and update cost structures

Create and implement marketing strategies to increase local market awareness, leveraging brand marketing support

Develop and implement public relations and advertising campaigns

Ensure all marketing materials comply with brand standards

Maximize productivity by aligning sold business with yield management strategies

Qualify prospective leads based on profitability

Design and propose programs that meet client needs

Negotiate and close contracts with key customers

Create 100% guest satisfaction by promoting “Yes I Can!” genuine hospitality and exceeding guest expectations

Communicate and reinforce the “Yes I Can!” service vision to employees

Ensure employees provide genuine hospitality and teamwork continuously

Use teamwork to support guests and employees

Seek opportunities to improve customer experience using customer feedback; collaborate with Director of Sales and Marketing to enhance hotel services

Maintain up-to-date administrative records of all sales activity and account information using computer systems (Fidelio, Sales and Catering, Maximiser)

Represent the hotel at relevant industry trade shows and events

Understand and implement all Brand sales programs including but not limited to:

Yes I Can Meetings!

Worldwide Hospitality Program

Business Class

Partnership Marketing

Look To Book

Monitor market and competitor activity; conduct ongoing research to identify sales opportunities

Recommend and implement promotions aligned with the business plan

Participate in weekly and monthly sales and revenue maximization meetings

Prepare monthly reports for inclusion in Sales and Marketing reports

Ensure brand integrity in all communications; coordinate marketing activities with the Director of Sales and Marketing

Keep Director of Sales and Marketing informed of significant issues promptly

Maintain a high standard of personal grooming and professionalism to represent the hotel effectively

Familiarize with hotel objectives, strategies, and annual business plan marketing information

Perform all duties efficiently and according to company policies and procedures

Foster a cooperative and harmonious working environment with all hotel employees

Project a positive image of the hotel at all times

Perform other duties as requested by the General Manager or Director of Sales and Marketing

Success Factors:

Focus on the Customer: Understand and exceed the needs of guests, internal and external customers

Foster Teamwork: Motivate and work effectively in a team environment

Communicate Effectively: Provide clear information for action by coworkers, customers, and suppliers

Influence Decisions and Actions: Engage others to make decisions and take action

Drive for Results: Achieve high levels of performance and meet or exceed objectives

Build Strong Relationships: Foster trust and cooperation with coworkers, customers, and suppliers

Drive for Change: Pursue continuous improvement across the organization

Develop Self and Others: Continuously improve personal and team capabilities

Think Critically: Apply logical approaches to problem-solving and planning

Key Skills and Requirements:

Sales Skills: Understand hotel positioning and services; close business effectively

Negotiation: Evaluate cost/benefits and negotiate mutually beneficial contracts

Hotel Positioning: Understand hotel’s competitive positioning and market segments

Budget Management: Develop and adhere to departmental budget

Performance Management & Supervisory: Communicate with and motivate employees for high performance

Think Strategically: Anticipate and address problems and opportunities proactively

Revenue Forecasting: Assist in preparing revenue forecasts based on bookings and promotions

Coaching: Guide and develop others through goal setting, reflective listening, and action planning

Can also share your profile with us on careers@radissonmbd.com