Eng MDM-Imaging

What success looks like in this role:

High-Level Description: Position will be for Image Engineer, Windows 10 and 11 - Image build and operating System deployment methodologies. Hands on experience on creation & update / Refresh gold images along with hardware evaluation / integration is required. Develop / update Task sequence and knowledge on various deployment methods. Proficient knowledge on software / patch deployments required.

Responsibilities and Accountabilities:

Delivering Image Management services which includes creating customized windows images from source, Windows 10/11, tier 3 incident management

Test of software packages created for distribution via SCCM/Intune/co-pilot

Creation, further development and maintenance of SCCM task sequences for OS deployment

Evaluation of new Windows 10/Win11 GPO's

Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer, internal operations and service delivery teams

Coordinate critical customer issues as well as new release and change implementations.

Update and maintain operations manual and contractual reports

Identify areas of improvement in the account, propose and oversee implementation of CSIP’s

Approve implementation of technical documentations

Developing and testing Windows client Operating system master images (Windows Windows 10/11.) from the source as per customer requirements using tools such as MDT, SCCM, Windows ADK /Intune, when working as an individual contributor for small to medium sized accounts

Test and integrate device driver for new hardware models if working as an individual contributor for small to medium sized accounts.

Interact with TSDL's/CDE's/SDM’s and clients as required to gather end to end requirements of the build, document them and get signed off.

Conduct peer review / Quality assurance for builds or changes being carried out by peers.

Necessary skills:

Strong understanding of ITIL, specific to Change & Release management

Ability and willingness to take direction from team Lead, SDM and Client Executives

Ability to work in a team environment

Able to adapt to a changing technical environment

Ability to coach other members of team in their area of expertise

Ability to communicate clearly with all team members and end-users

Ability to work with a sense of urgency

Customer facing presentation and consulting skills

Certifications:

ITIL Foundation (optional),

Certification on Configuration Manager (Optional in case of Good knowledge)

#LI-UG1

You will be successful in this role if you have:

BA/BS degree and 3-5 years’ relevant experience OR equivalent combination of education and experience

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.