Employment Plus Operations Manager

Employment Plus Operations Manager

About the Opportunity

We’re growing our new Employment Plus consultancy team and are looking for a proactive and highly organised Operations Manager to play a key role in its success.

This is an exciting opportunity to step into a visible and impactful position, where you’ll shape how the team operates day-to-day, ensuring client work runs smoothly, processes are efficient, and commercial objectives are achieved.

Working closely with the Partner who heads up Employment Plus, you’ll act as the operational backbone of the practice, bringing structure, insight and continuous improvement to everything we do.

Please note: This role can be based in any UK office but requires regular (weekly) travel to our Manchester office.

About Employment Plus

Employment Plus is a specialist consultancy that encompasses all our services ‘beyond Employment Law’.

We work closely with our employment law colleagues, combining legal insight with practical and people focused solutions, supporting organisations of all sizes. Whether our clients are creating and maintaining inclusive environments at a time when society feels increasingly divided, or filling skills gaps and encouraging generational diversity in challenging economic contexts, working life has never been more complex. Our team encompasses all aspects of employment-related consultancy; from legal and HR training, HR consultancy, investigations, mediations and coaching and ED&I upskilling and audits.

What You’ll Be Doing

You’ll be at the heart of the team, making sure everything runs seamlessly - from managing workflows to supporting client delivery and driving operational improvements.

Leading Day-to-Day Operations

Oversee the smooth running of the Employment Plus team

Acting as the lead contact for our self-employed Employment Plus Consultants

Balance workloads and ensure resources are used effectively

Keep client projects on track and delivered to agreed timelines

Proactively identify and resolve challenges or bottlenecks

Continuously improve processes to enhance efficiency and performance

Take ownership of triaging the investigations stream

Supporting Client Delivery & Contracts

Oversee client contracts, renewals and key commitments

Manage external consultant onboarding and contracts

Ensure documentation is accurate, current and compliant

Track key milestones and support high-quality client service delivery

Driving Financial Performance

Ensure invoicing is accurate, timely and well-managed

Monitor WIP, revenue and billing performance

Work closely with Finance to resolve queries and improve cash collection

Provide clear, insightful reporting to support decision-making

Contributing to Business Growth

Partner with Business Development teams to identify cross-selling opportunities

Help maintain a strong pipeline and re-engage dormant clients

Support proposals, sales discussions and BD initiatives

Develop and organise compelling business development materials

Supporting and Developing the Team

Help the team stay focused, organised and aligned on priorities

Support recruitment, onboarding and training activities

Contribute to performance and development conversations

Foster a collaborative, positive and high-performing culture

Ensuring Compliance and Continuous Improvement

Ensure operations meet firm policies and regulatory standards

Identify and manage risks, escalating where needed

Conduct IR35 reviews for external consultants

Lead on improving systems, processes and ways of working

Support implementation of new tools and technologies

Project Work

Take the lead on ad-hoc operational or business improvement projects

What We’re Looking For

Essential Experience

Experience in an operations, practice management, project or business management role

Proven ability to manage multiple priorities in a fast-paced environment

Strong organisational skills with excellent attention to detail

Commercial awareness, including financial processes and performance tracking

Confident stakeholder management and communication skills

Experience in a law firm, consultancy or professional services environment

Strong IT skills, including Microsoft Office and practice management systems

Desirable

Experience with client contracts and invoicing processes

Line management or team leadership experience

Track record of improving processes or driving operational change

What Success Looks Like

In this role, you’ll make a real impact by:

Ensuring client work is consistently delivered on time

Keeping contracts and billing well-managed and up to date

Improving team efficiency and utilisation

Reducing aged debt and strengthening financial performance

Enhancing client satisfaction and long-term relationships

Delivering meaningful operational improvements

Awards & Recognition

Pinsent Masons has more Tier 1 rankings in The Legal 500 UK than any other firm and is recognised as one of Europe’s most innovative law firms by the Financial Times.

Details: www.pinsentmasons.com/accolades

How to Apply

Please apply via our recruitment portal.

For further details, contact:

Steffy Lam — Lateral Recruitment Advisor

steffy.lam@pinsentmasons.com

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from all suitably qualified candidates.

#LI-LRSL

At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/ long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.