Dutch Speaking Quality & Policy Expert

Overview:

Dutch Speaking Quality & Policy Expert – Dublin

€44,351 | Permanent | Full-Time | Excellent Benefits | Career Progression

Do you speak fluent Dutch and English?

Ready to take your career to the next level in a fast-paced, international environment? We’re looking for a Dutch Speaking Quality & Policy Expert who is passionate about quality, compliance, continuous improvement, and delivering excellence. The role is based on-site in Dublin.

Why Join Us?

Competitive salary of €44,351

Permanent, full-time position

Excellent benefits package

Dynamic and supportive international environment

Opportunity to make a real impact on quality and operational performance

Clear opportunities for career development and progression

What You’ll Be Doing

Audit content moderation decisions to ensure accuracy and compliance with policy standards

Partner with internal teams to provide performance feedback and improve quality outcomes

Support all aspects of the audit process, including planning, implementation, feedback and re-audits

Deliver timely, actionable feedback to agents to drive continuous improvement

Identify training needs and work with learning teams to close knowledge gaps

Collaborate with Operations and Quality Managers to improve team performance

Become a subject matter expert on products, community standards and operational guidelines

Reinforce policy updates and process improvements across operational teams

Mentor and support new Quality & Policy Experts on tools, systems and best practices

Develop process documentation and provide feedback on audit tool functionality

Conduct root cause analysis to identify trends, inefficiencies and opportunities for improvement

Escalate policy-related trends and risks to global teams for resolution

Use market knowledge and insights to recommend scalable solutions

Support Quality Leaders in planning and delivering improvement initiatives

What We’re Looking For

Fluent written and spoken English and Dutch

Minimum 2 years’ experience in a Quality Assurance, Quality Control or Audit environment

Strong Excel skills, including Pivot Tables, Charts and Statistical Functions

Experience with Tableau, Power BI or similar reporting tools is advantageous

Exceptional attention to detail and accuracy

Strong analytical and problem-solving skills

Ability to thrive in a fast-moving, ever-changing environment

Comfortable working independently and managing multiple priorities

Passion for supporting people with empathy, fairness and consistency

Your Career Journey Starts Here

We believe in developing talent from within. This role offers genuine opportunities to progress your career through structured development, ongoing training, mentorship, and internal mobility. Many of our leaders and specialists have grown their careers internally, moving into senior quality, training, operations, policy, and people management roles. If you’re ambitious, proactive, and eager to learn, you’ll have the support and opportunities to build a long-term career with us.

Ready to Apply?

If you’re looking for a role where your expertise will be valued, your development supported, and your impact recognised, we’d love to hear from you.

Apply today and take the next step in your career.

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.

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