Director, Software Engineering

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Our physical data centers and cloud environments are the backbone of every Salesforce product — and keeping them healthy, safe, and continuously evolving is mission-critical work. As Director of Software Engineering for Infrastructure Automation & Change Safety, you will define and own the "Release to Release" strategy for the platforms that power compute and network lifecycle operations at global scale. This is a role for a leader who thinks in systems, builds trust across organizational boundaries, and delivers high-value outcomes without drama.

What You'll Be Doing

Define and own the multi-quarter roadmap for Infrastructure Automation and Change Safety, shifting the organization's focus from sprint-level execution to connected, long-term platform delivery

Lead and develop a high-performing organization of Managers, Principal Engineers (PMTS), and Lead Engineers (LMTS) operating across geographically distributed teams

Own the product strategy for the domain — partner with Product Management, Hardware Engineering, and senior stakeholders on prioritization, KPI alignment, and organizational direction

Represent your technology portfolio in Cross-Cloud discussions and build enduring partnerships that connect your platform to broader business objectives

Provide architectural accountability across the organization: scrutinize technical decisions, set direction for distributed systems design, and lead the integration of AI/ML for production automation

Personally lead incident command during high-severity production events, and drive systemic improvements that reduce support burden through resilient system design

Coach and develop Managers and Senior Managers to lead their teams effectively; mentor senior individual contributors (LMTS/PMTS) through structured talent development

Manage organizational resources — including merit, promotion, and performance investment budgets — and adapt team focus as business priorities evolve

Foster a culture of psychological safety, continuous learning, and inclusion, grounded in Salesforce's Ohana values

What We're Looking For

Required Qualifications

10+ years of software engineering experience with a focus on distributed systems, infrastructure, or cloud platforms

5+ years of people management experience, including at least 2 years managing other managers and leading organizations of 20+ engineers

Deep technical fluency in distributed system design patterns and cloud infrastructure (AWS, Azure, GCP, Kubernetes)

Proven ability to translate a long-term vision into well-engineered, phased delivery — with a track record of making technology decisions grounded in customer value

Experience operating systems at high availability standards (99.999%) with accountability for quality, security, and performance

Strong communication and stakeholder management skills — able to influence across engineering, product, and hardware disciplines and navigate cross-functional complexity

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Preferred Qualifications

Experience leveraging AI/ML or statistical models to drive production automation decisions at scale

Familiarity with Golang, Java, or Python sufficient to guide code and design reviews

Experience designing and operating systems that manage high-risk infrastructure changes safely

Contributions to or familiarity with open-source infrastructure tooling

What's in It for You

You'll be joining a team that operates at the intersection of reliability engineering, cloud infrastructure, and platform strategy — with real influence over how Salesforce manages its global footprint. You'll have the organizational scope, engineering depth, and cross-functional visibility to shape decisions that matter, and the support of a leadership team that values both technical excellence and human growth.

Our Commitment to Equality

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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