Operations Account Manager

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

This position has a base compensation range of CAD 85K to CAD 100K. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity, and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The National Account Management Representative is focused on managing and developing strong relationships with existing key customers as well as acquiring new key customers within a country. The success of the role is driven by the promotion of tailored solution-oriented services across all Hellmann products and by a complex external and internal stakeholder management. Can be Vertical Industry Responsible.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly

Assures that all reports are provided and that the correct information as required by the customer is captured

Reviews / establishes operational SOP’s for Products

Sets up Customer within the different Hellmann IT systems to ensure operational handling, visibility (track & trace) and reporting together with the Customer Implementation & Business Process team.

Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary

Participates in quarterly review meetings with the customer, creates minutes of the meetings and actions the items to be improved or changed

Assists the District Manager with identifying additional business opportunities

Supports customer through developing PowerPoint presentations for monthly, quarterly or annual customer meetings

Ensures all product operations for assigned account are compliant to internal HWL policies and external government regulations

Performs timely and accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to invoices, process, or people to minimize WIP, DSO, and Bad Debt

Ensures product operations within assigned territory meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP)

Ensures product operations meet minimum customer service levels at minimal cost to HWL through effective procurement and routing

Meets volume and top line product revenue growth targets for assigned account

Initiates and leads yield improvement process for business below or above target levels

Ensures all financial and quality controls and audits are completed accurately and on-time

Works with District personnel and Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to save money, reduce costs, or improve reliability

Takes ownership of and professionally oversees customer escalations in conjunction with District or Sales

Performs role of product subject matter expert when communicating with customers in a variety of settings

Leads or participates in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at risk

Performs operational tasks when need arises

Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

EDUCATION AND EXPERIENCE

Bachelor’s degree (B.A.) in business or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement

Minimum seven years overall freight forwarding experience with a focus on account management

2 to 4 years customer facing or key account management experience preferred

Aptitude for sales and experience managing customer expectations

Completion of any industry related

KNOWLEDGE, SKILLS & ATTRIBUTES

Financial acumen to drive account management strategy

Results-oriented – drives strategy and execution

Leadership – demonstrates professionalism

Customer-focused

Organizational skills

Time management and prioritization

Adaptable / flexible to high-pressured environment

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet

Strong written and verbal communication skills in English in order to present information to internal customers and management in a professional setting

Analytical skills / problem-solving ability

Presentation skills

Strong negotiation skills

Knowledge of Hellmann products, and Partner network preferred

PHYSICAL DEMANDS

Frequently required to stand, and walk

Regularly required to sit for extended periods

Regularly uses arms to reach, hands and fingers for computer and phone use

Speaking clearly and listening for heavy phone contact

Requires close-up and computer screen distance vision ability

The position may require occasional overnight travel

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics are similar of those of an office setting with various office equipment.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!