Program Manager (Network Operations)

仕事内容:

Role Overview

We are seeking a Bilingual Technical Program Manager to serve as the primary onsite liaison for a major global insurance client. In this role, you will oversee the delivery of Insight’s Managed Network Services, ensuring the stability, reliability, and performance of the client's network infrastructure.

You will act as the bridge between the client’s local Japanese business units and Insight’s global 24/7 Network Operations Center (NOC). You must possess a strong understanding of networking technologies to effectively manage the scope of services, which includes routing, switching, security, and load balancing.

Key Responsibilities Service Delivery & Operations Management

Operational Oversight: Oversee the steady-state management of the client's networking infrastructure, ensuring 24x7 availability and stability.

Incident & Event Management: Facilitate rapid response to network incidents, coordinating between the client and Insight’s remote engineering teams to resolve connectivity and hardware issues.

Scope Management: Ensure service delivery aligns strictly with the defined "Managed Network" scope, including the management of Routers, Switches, Firewalls, Wireless APs, and Load Balancers.

Vendor & Carrier Liaison: Manage escalations with third-party carriers and technology vendors (e.g., Cisco, Palo Alto, Juniper) to resolve outages or hardware failures on behalf of the client.

Communication & Reporting

Bilingual Coordination: Translate complex technical network issues and business requirements between Japanese-speaking client stakeholders and English-speaking global support teams.

Performance Reporting: deliver regular reports regarding capacity planning, health checks, and network performance visibility to client leadership.

ITIL Process Adherence: Ensure all service management processes (Incident, Problem, Change, and Service Requests) align with Insight’s customized ITIL framework.

Lifecycle & Maintenance

Patch Management: Oversee the schedule and execution of patching to keep the infrastructure secure and up to date.

Change Enablement: Manage the Change Control process for modifications to ACLs, firewall rules, and interface configurations, ensuring minimal disruption to client business.

Technical Knowledge Requirements

Routing & Switching: Cisco (Catalyst/Nexus), Meraki MS, Extreme, HPE/Aruba.

Security/Firewalls: Cisco Firepower/ASA, Palo Alto (Panorama/Prisma), Fortinet, SonicWall.

Load Balancing: F5, NetScaler.

Wireless: Cisco, Meraki MR, Extreme, Juniper.

Network Applications: Cisco ISE, Aruba ClearPass.

勤務時間・曜日:

Hours - 40 /week Days-22/ Month

その他:

雇用形態: 正社員

給与: 15,000,000円 - 18,000,000円 年俸

平均所定労働時間（1か月当たり）: 40時間