Field Support Engineer

Skillsource is seeking an experienced Field Support Engineer to deliver Level 2 ICT infrastructure support across a multi-site environment within the public sector.

This is a hands-on role involving a mix of onsite and remote support, ensuring systems are maintained to a high standard in terms of performance, security, and compliance. The successful candidate will take responsibility for supporting assigned locations and delivering against clearly defined service levels.

This role is ideally suited to an engineer with experience in education or similarly structured environments.

Key ResponsibilitiesTechnical Support & Service Delivery

Provide remote and on-site IT support across multiple locations

Deliver support in line with SLA targets:

Critical issues: response within 3 hours

Non-critical issues: response within 8 hours

Troubleshoot issues across:

End-user devices

Network connectivity

Printing and peripherals

Audio-visual systems

Software and internet-related problems

Infrastructure & Systems Support

Support and maintain IT infrastructure, including:

Servers, desktops, laptops

Network devices and connectivity

Perform system maintenance, including:

OS patching and updates

Endpoint protection management

Monitor system health and ensure operational continuity

User & Access Management

Manage users and permissions via Active Directory

Support password resets and user provisioning (individual and group/class level)

Backup & Recovery

Monitor backup systems and ensure successful operation

Conduct regular test restores to validate backup integrity

Maintain compliance with data protection and backup policies

Endpoint & Desktop Management

Deploy and manage device builds using imaging tools (e.g. MDT or equivalent)

Install, configure, and update software across environments

Maintain standardised builds for shared environments

Cybersecurity & Compliance

Ensure systems comply with organisational IT security policies

Manage anti-virus and endpoint protection alerts

Support patching and vulnerability remediation

Stakeholder Engagement & Reporting

Act as a key technical point of contact for supported sites

Liaise with end users, site contacts, and third-party vendors

Maintain accurate documentation including:

Asset inventories

Software licensing

Network diagrams

Provide regular reporting on tickets, SLAs, and ongoing work

Project Support

Contribute to IT projects such as:

Infrastructure upgrades

OS rollouts and migrations

AV deployments

Print and device management improvements

Essential Requirements

Proven experience in a Level 2 IT Support or Field Support role

Experience supporting multi-site environments

Strong troubleshooting across:

Desktop and end-user support

Networking fundamentals

Server environments

Experience with:

Active Directory

Windows environments

Patch management and endpoint security

Backup and recovery processes

Experience with imaging tools (e.g. MDT or similar)

Strong communication and customer-facing skills

Ability to work independently in a field-based role

Desirable Experience

Experience working in an education environment

Exposure to:

Audio-visual systems

Apple/Mac environments

Print management solutions

Previous experience in an MSP or service delivery environment

Additional Requirements

Full, clean driving licence

Willingness to travel between multiple sites

Flexibility to support occasional out-of-hours work where required

Key Competencies

Strong problem-solving and troubleshooting ability

Ability to prioritise and manage workload effectively

Excellent communication and stakeholder engagement skills

High attention to detail and documentation standards

Self-sufficient and proactive approach to support delivery

Pay: €330.00-€340.00 per day

Work Location: On the road