Senior Service Designer

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your new role

As a Senior Service Designer on a 12-month maximum term contract, you’ll play a key role in shaping how AustralianSuper delivers meaningful outcomes for members. You’ll connect customer needs, business priorities, technology and operations to design better services and influence strategic decisions. Working across multiple teams, you’ll bring a systems-thinking approach to complex challenges and help translate insight into practical, scalable solutions that improve member experiences and organisational outcomes.

In this role, you'll:

Lead discovery and diagnostic activities to understand customer, employee and operational experiences

Map journeys, ecosystems and processes to identify opportunities and root causes of friction

Design and improve end-to-end services, experiences and operating models

Translate insights into clear service concepts, blueprints and actionable roadmaps

Partner with Product, Technology, Operations, Marketing and Strategy to solve complex problems

Facilitate workshops and co-design sessions to align stakeholders and build momentum

Identify opportunities to leverage AI and emerging technologies to enhance services and outcomes

What you'll need:

Proven experience in service design, strategic design, product design or digital environments

Strong systems thinking with the ability to connect people, processes, technology and policy

Experience designing and improving end-to-end services across digital and operational contexts

Ability to influence stakeholders through clear communication, storytelling and insight

Strong facilitation and collaboration skills across cross-functional teams

Excellent research and synthesis capability to turn complex information into actionable outcomes

Digital and AI literacy, with experience using tools like Figma, Miro or similar

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s next

Important information

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.

Australian or New Zealand citizenship or Australian permanent residency status is required.

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.