Supervisor retail

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.

Manage all Frontline Staff assigned

Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors

Assist Retail Manager / Senior Retail Manager on recruitment needs

Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets

Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions

Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures

Handle rostering and manpower planning

Sales Reports and Targets

Prepare all required sales reports and forecasting for assigned terminal

Customer Service

Work closely with Customer Service Team to manage and resolve customer-related feedback

Store Management

Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment

Ensure sufficient stocks of products and other requirement items

Work closely with related Departments to review Visual Merchandising and product display

Ensure all Incidents in store are duly reported and handled

Work with Security Team on STEB & LAGS regulations

Any other duties as per assigned

KEY REQUIREMENTS & COMPETENCIES

Minimum GCE ‘O’ Level

Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry

Experience in travel retail background preferred

Excellent communication and interpersonal skills

Strong customer service mentality, proactive and willing to learn attitude

Dependable Leader with the proven sales records

Able to perform retail operational hours, including weekends and public holidays

Pay: $3,000.00 - $3,800.00 per month

Benefits:

Additional leave

Cell phone reimbursement

Dental insurance

Employee discount

Health insurance

Professional development

Work Location: In person