HR Service Delivery Associate

About this role:

Wells Fargo is seeking a HR Service Delivery Associate based in Singapore to join the International HR Operations Team. This pivotal role focuses on delivering excellence across the employee lifecycle. We are looking for a professional with strong HR operations experience and a passion for continuous improvement. The ideal candidate will have a proven track record of driving efficiencies, solving complex problems, and taking initiative to enhance processes and employee experience. If you thrive in a dynamic environment, enjoy learning, and have an eye for operational excellence, this is the opportunity for you.

In this role, you will:

Manage queries from initial contact through to closure, managing expectations throughout and ensuring an exceptional client service

Manage daily operational activities, including but not limited to: job changes, new hire and termination process, leave of absence, requests for employee data, and document management

Monitor and track information including probations, fixed-term contracts, visa expiration, and flexible working agreements

Resolution of escalated issues using system knowledge and engagement with relevant teams

Customer-focused: following up with managers to ensure completion of activities within required timeline

Partner with the Global Mobility team with expatriate relocation administration and system updates

Liaise with the payroll team to ensure all payment and amendments run smoothly and on time

Actively participate in process improvement discussions and taking responsibility for implementing changes, with the employee experience at the forefront of mind

Procedure review and documentation

Supporting a variety of HR projects or initiatives

Required Qualifications:

6+ months of operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Proven experience in Workday and ServiceNow is essential

Demonstrated experience in a HR operational role within a highly matrixed and fast-paced organisation

Understanding of records management and retention

Desired Qualifications:

4+ years of experience in HR Operations, preferably within an international financial institution

An understanding of employment law across APAC locations

Experience working in financial services industry preferred

Experience working with outsourced teams

Proficient in MS office with advanced Excel skills an advantage

Organised, with the ability to manage and prioritise a diverse workload and meet set deadlines, SLAs and targets

Excellent attention to detail, with a logical approach to work

Risk and controls mindset

Positive attitude with a ‘can-do’ approach.

Posting End Date:

18 Jun 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.