Platform Professional Services Senior Consultant - AI (Remote, SGP)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike Services is seeking a Platform Professional Services Senior Consultant specialized in AI for Detection and Response who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform’s AI capabilities. This role will focus specifically on leveraging Falcon’s Artificial Intelligence (AI) and Machine Learning (ML) technologies to enhance threat detection, automate response workflows, and maximize security outcomes for customers. The Platform Professional Services Senior Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform's AI-powered detection and response capabilities.

What You'll Do:

Deployment and Operations activities may include:

Providing technical implementation, configuration, and troubleshooting assistance with the deployment of Falcon's AI-powered detection and response capabilities

Assist customers in optimizing AI-driven threat detection models and automated response workflows

Configure and tune machine learning algorithms to reduce false positives while maintaining high detection efficacy

Develop and implement AI-driven automation playbooks for security operations

Troubleshoot AI-related customer issues across small to large enterprises

Develop scripting and application solutions using Falcon APIs to enhance AI capabilities

Work closely with customers to interpret AI-generated alerts and findings

Leverage CrowdStrike's AI capabilities to enhance vulnerability prioritization and asset management

Assist customers with integrating Falcon's AI capabilities into their existing security tools and workflows

Support Incident Response teams with AI-powered threat hunting and forensic analysis

Develop and lead AI skills workshops for the Platform Professional Services team

Work collaboratively with the Platform Professional Services team to develop customer-facing AI collateral

Ability to travel up to 25% of the time

What You'll Need:

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 8 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:

Strong understanding of AI and machine learning concepts, particularly in cybersecurity applications

Strong understanding of software deployment technologies

Very knowledgeable on Windows, Mac, and Linux platforms

Experience with AI-powered security tools and platforms

Knowledge of data science principles and their application to security operations

Experience with security automation and orchestration platforms

Very knowledgeable on Windows, Mac, and Linux platforms

Strong knowledge of Microsoft Office applications

Skillful communication and effective ability to build collaborative relationships

Strong experience presenting technical AI content to various audiences

Strong experience in computer and network systems security

Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems

Proactive and thorough ability to manage work and prioritize customer projects

Experience mentoring team members

Some experience leading a team to complete projects

High level of motivation; self-starter; results driven

Potential for travel and assignment work exists

Bonus Points:

Endpoint Security: Falcon platform (preferred), AV, and EDR solutions

AI/ML Technologies: Experience with machine learning models, natural language processing, anomaly detection, writing prompts

Programming for AI: Python, R, or similar languages for data analysis and model development, working with agents and/or building agents

Operating Systems: Windows, Linux, Mac

Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

Development: PowerShell, Python, Bash, Batch

Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation

Compliance: CIS Benchmarks, STIGs, PCI, HIPPA

Database: SIEM, MSSQL, Splunk, LogScale

Identity: Identity, Active Directory, Azure-AD, SSO

Cloud: AWS, Azure, and GCP

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Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.