(Senior) Manager Customer Success (m/w/d)
About the role
Responsibilities:
Build and nurture strong relationships with key clients, understanding their business goals, challenges, and needs.
Mentor and guide new hires within the Customer Success group.
Develop and execute customer success plans.
Become experienced in the client's strategic business targets and operations.
Identify opportunities for upselling additional products or services to meet client needs.
Work closely with Support Services, Professional Services, and R&D to address customers’ needs.
Work with Subject Matter Experts on defining the required solution to fulfill their work orders.
Stay up-to-date on industry trends and best practices in customer success.
Requirements:
Bachelor's degree in Business, Marketing, Computer Science, or a related field.
5+ years of experience as a Customer Success Manager or in a similar client-facing role.
Proven track record of managing and growing large enterprise accounts, achieving targets for revenue growth and customer retention.
Great communication and presentation skills.
Strategic thinker with a customer-centric mindset, capable of understanding and aligning with clients' business objectives.
Questions about this role
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