Functional Business Consultant - Service*

Company Description

Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we obtain, use, and reuse the planet’s resources. With innovation at our core, we develop and manufacture sensor-based sorting technologies for the global recycling and waste management industry. Our success is reflected in more than 9,000 sorting units installed and a presence in over 100 countries - making TOMRA Recycling a trusted partner for customers around the globe.

At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability. We believe that diverse perspectives fuel creativity, and we actively cultivate an inclusive workplace where everyone feels valued and heard.

Job Description

As Functional Business Consultant – Service, you are responsible for the end‑to‑end Service processes and system capabilities within our global Service organization.

Your primary focus is IFS Cloud as the core ERP system for Service. At the same time, you take functional ownership for additional Service‑related business applications and ensure that all systems work together coherently.

You act as the functional bridge between business, processes, and systems, ensuring stable operations today while shaping sustainable, future‑proof solutions for tomorrow.

Roles and Responsibilities

Service Process & Capability Ownership

Own and continuously improve end‑to‑end Service processes (e.g. Installed Base, Service Contracts, Work Orders, Service Execution, Billing)

Act as the primary ISM contact and sparring partner for the Service organization

Translate business requirements into clear, functional system solutions

Functional Consulting – IFS Cloud & Service Applications

Functional ownership and configuration of Service‑related capabilities in IFS Cloud

Analyze incidents, problems, and change requests, including root‑cause analysis

Ensure system stability, data quality, and effective system usage

Support testing, releases, and quality assurance activities

System Landscape & Solution Fit

Take functional responsibility for additional Service business applications beyond IFS Cloud

Understand how multiple systems interact across the Service value chain

Evaluate process requirements, business impact, and technical fit pragmatically

Contribute to solution decisions where process fit and sustainability may outweigh predefined standards

Change, Vendor & Stakeholder Management

Drive changes from initial idea to productive solution

Coordinate and steer external service providers

Prepare solution concepts, decision papers, and recommendations

Facilitate workshops and alignments with Service, Operations, Finance, and IT stakeholders

Enablement & Documentation

Support and train key users

Create and maintain clear process and solution documentation

Actively support adoption and continuous improvement

Qualifications

Strong understanding of Service processes in an industrial, asset‑based, or project‑driven environment

Hands‑on experience with IFS Cloud Service modules (preferred)

Openness and capability to work with heterogeneous application landscapes

Ability to assess business requirements and translate them into sustainable functional solutions

Structured, analytical, and pragmatic working style with strong ownership mindset

Confident communication with business and IT stakeholders

Very good English skills, German is a plus

Additional Information

What will you get in return for all the great things you bring to the table?

30 days of annual leave

Subsidized company pension plan

Subsidized group accident insurance

Hybrid working model

Flexible working hours

Opportunity to purchase TOMRA shares at a discounted rate

Employee discounts for various online shops via Corporate Benefits

Company (e-)bike leasing

Subsidy for gym memberships

Employee Resource Groups (ERGs) for Women, LGBTQ, and Roots

Health management programs

On-site canteen and parking garage

Does this sound like the right opportunity for you?

Please send your CV, a few words about yourself, and your motivation for this position and joining TOMRA in the "Message to manager" field.

Application Process: We will review applications throughout the posting period and expect to start first-round interviews from early August 2026 onwards.

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