Position Management Ops Sr. Analyst

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Position Management Ops Senior Analyst is part of the ES Data Operations team and serves as a trusted partner to the business. This role is critical to maintaining data integrity across Salesforce's global workforce and requires someone who is highly detail-oriented, comfortable handling sensitive and confidential data, and experienced in Workday HCM. The ideal candidate brings deep operational expertise and thrives in a fast-paced, global environment.

Responsibilities:

Serve as SME for the Position Management Ops team; own end-to-end processing of high-volume Workday EIBs

Review and analyze position management data audits; drive actionable outcomes for Headcount Managers and stakeholders

Verify and maintain position attributes in Workday; create/edit position restrictions per case request

Provide functional and technical leadership in support of Workday position management strategies

Maintain master data values in Workday (Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations) where required

Own data integrity of all employee change transactions through the peer review/audit process

Ensure compliance with SOX audit requirements — completing work accurately and on time

Support standard and ad hoc reports, dashboards, scorecards, and metrics for the team

Maintain and improve the centralized knowledge base (SOPs); proactively close knowledge gaps

Identify and lead opportunities to automate repetitive, high-volume tasks using AI tools, Workday automation capabilities, or emerging HR tech solutions

Resolve Tier 2 queries via the customer service portal with a high-quality employee experience

Partner with HR Technology and ES Operations teams to pilot and scale AI-driven process improvements

Collaborate cross-functionally with stakeholders and support teams to resolve issues effectively

Participate in UAT for system upgrades and new feature rollouts

Support global initiatives including M&A, G4G, Geo Expansions, and other project rollouts

Champion a culture of continuous improvement — staying current on AI/automation trends relevant to HR operations and sharing learnings with the broader team

Required skills/experience:

3–5 years of experience as a Workday HCM Analyst with hands-on expertise in the position management staffing model (required)

Experience with Workday integration types, including EIB; familiarity with Workday Adaptive is a plus

Strong understanding of data integrity and data privacy requirements

Proven ability to diagnose problems using data and lead resolution efforts

Demonstrated curiosity and working knowledge of AI tools, automation platforms, or intelligent workflows (plus)

Excellent verbal and written communication skills — concise, articulate, and confident at all levels

Results-oriented with strong problem-solving skills and a passion for process improvement and continuous learning

Ability to manage competing priorities in a high-paced environment with tight deadlines

Exceptional time management, organizational, and follow-up skills

Committed to confidentiality and discretion across all job responsibilities

Collaborative team player with strong customer service orientation

Core Competencies:

Problem Solving: Uses logical reasoning to identify effective, practical solutions without adding complexity

Communication: Communicates clearly and confidently; comfortable presenting data at all levels of management

Priority Setting: Manages multiple projects and tasks effectively in a fast-paced environment

Customer Focus: Works cross-functionally with a strong focus on the employee experience

Detail Oriented: Ensures data accuracy and system integrity at all times

Trust: Handles highly sensitive and confidential data with discretion and integrity

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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