Vice President, Billing & Collections

Vice President, Billing & Collections - Hybrid - Dublin

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

ICON is seeking a transformational and strategically minded Vice President, Billing & Cash Collections to lead and evolve our global billing and collections function. This executive will have end-to-end accountability for billing, invoicing, collections, and cash application, ensuring world-class performance across the revenue cycle while optimizing cash flow, controls, and customer experience. This role operates as a key member of the Finance leadership team. The Vice President will partner closely with senior stakeholders across finance, operations, and commercial teams to drive large-scale transformation initiatives, standardize global processes, and leverage automation and advanced technologies—including AI—to enhance efficiency and scalability.

Key Responsibilities

Provide executive leadership and oversight of ICON’s global billing, invoicing, collections, and cash application processes

Define and execute a strategic roadmap to modernize and optimize the end-to-end order-to-cash cycle within a complex, global environment

Drive enterprise-wide transformation initiatives focused on process standardization, automation, digital enablement, and cost optimization

Partner closely with the SVP, Finance Shared Services and Finance SLT to align billing and collections strategy with broader financial, working capital, and operational objectives

Establish and monitor KPIs to improve operational performance, including billing accuracy, cycle times, cash conversion, and reduction of DSO

Lead global collections strategy to enhance cash flow, proactively manage risk, and strengthen customer account performance

Oversee invoice delivery to ensure accuracy, compliance, and alignment with contractual obligations across diverse markets

Champion the adoption of advanced technologies (including AI and automation tools) to streamline processes and drive scalable efficiencies

Build strong relationships with key customers, financial institutions, and external stakeholders to resolve issues and enhance service delivery

Ensure compliance with all regulatory requirements, audit standards, and internal controls across billing and collections operations

Serve as a trusted advisor to executive leadership, providing insights, analytics, and recommendations to improve financial outcomes

Lead organizational design and capability development of a large, global team, fostering a culture of accountability, innovation, and continuous improvement

Your Profile

Bachelor’s degree in Finance, Accounting, or related field

15+ years of progressive experience in billing, collections, or order-to-cash, including executive leadership experience

Proven track record leading large-scale billing and collections functions in a complex, global organization

Demonstrated success driving process improvement through standardization, automation, and AI-enabled transformation at scale

Strong technical acumen, including experience with billing and collections systems and digital optimization initiatives

Deep expertise in order-to-cash processes, working capital improvement, and cash flow management

Experience leading large, global teams within a matrixed environment

Exceptional stakeholder management skills, with a consultative approach and ability to influence senior executives

Strong analytical and problem-solving capabilities, with the ability to operate strategically and execute effectively in dynamic environments

Knowledge of financial controls, regulatory requirements, and audit standards related to billing and collections

Able to work from the Dublin office 3 days a week

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

Competitive base salary and performance related incentives

Health and wellbeing programmes including medical, dental, and vision coverage where applicable

Retirement and pension plans

Life assurance and disability coverage

Employee assistance programmes and wellbeing resources

Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to about the benefits ICON offers.

Inclusion and Accessibility

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.