Key Account Administrator - Helpdesk (Part time)

Rentokil Initial Key Account Administrator - Helpdesk

Join Our Team and Make a Difference!

We are currently seeking a Key Account Administrator to join our dedicated team in Leeds. Part Time role, 2 days per week. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

Competitive Salary Package: Start with a basic salary of £23,996 per annum, pro rata

Expected OTE: £25,500 per annum pro rata, with bonus and commission schemes available.

Benefits: Discount scheme, bonus and career opportunities

Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.

Work-Life Balance: Part-time, permanent, Two full days (15 hr week). Working days are likely to be Monday and Tuesday or Thursday and Friday - to be agreed

Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.

Key Responsibilities:

Handling customer complaints via letters, telephone calls and emails (all inbound calls/letters)

Monitoring customer accounts

Dealing with invoice queries

Processing sales on our systems

Supporting the rollout of new processes

Completing and maintaining customer trackers

Attending customer meetings

Updating colleagues with job and contract numbers to arrange works

Checking visit information

Requirements

Requirements:

Previous experience in a customer service role

Proficient in using Word, Excel and GDoc suite

Excellent numeracy and literacy skills

Excellent communication skills

Strong organisational skills

Ability to work well within a team

You may be required to pass a DBS check depending on the role you have applied for

Benefits

Benefits:

Additional opportunities to earn more with regular bonus and commission schemes.

Salary grading system - linked to performance for those keen to develop their career within our business.

Opportunity to contribute to a Private Healthcare scheme.

Enrolment in our company pension scheme.

Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.

Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.

Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.

Long service recognition - includes an extra five days of annual leave entitlement after five years of service.

Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

Be Yourself in Your Application!

At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website: https://www.rentokil-initial.co.uk/

LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk

Facebook: https://www.facebook.com/RentokilInitialCareersUKIE

Instagram: https://www.instagram.com/rentokil_initial_uk/

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here