Enterprise Account Executive - Service Cloud

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Service Cloud (SC) is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service reps work together seamlessly in real time to resolve issues faster, personalise every interaction, and deliver support across every channel.

With the industry's fastest-growing AI adoption rate — agentic AI use in service jumped from 39% to 66% in a single year — Service Cloud equips businesses to meet customers where they are across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant keeps human agents productive with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations. The result: faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.

We are currently looking to hire a talented Enterprise Account Executive to join the Service Cloud team — someone with exceptional energy, leadership, and initiative to drive awareness for one of Salesforce's fastest-growing products. This role focuses on the Contact Centre and AI applications in customer service, with a particular emphasis on Agentforce Voice, Digital Engagement, and Agentforce for Service .

Required Skills and Qualifications

Demonstrated Success in quota-carrying, technology solution-based direct sales

Proven track record of experience with Contact Centre , Field Service , or Service Engagement software

Account Planning : Build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities

Research and Discovery : Uncover customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses

Solutioning : Identify compelling value propositions that address customer needs by demonstrating a clear understanding of the Agentforce and Service Cloud technology stack

Customer Communication : Engage customers clearly and confidently across written, verbal, and presentation formats using tools including Slack, Google Slides, and Zoom

Resource Application : Drive results by leveraging the full capabilities of available resources, tools, and internal teams

Team Selling : Align and engage the full account team and partner ecosystem to support deal progression and long-term customer success

Preferred Skills and Qualifications

Excellent interpersonal and communication skills

Sales methodology education (e.g. MEDDIC, Challenger, Command of the Message)

Ability to develop business cases and service requirements while crafting and leading strategic alliances

Ability to thrive in a fast-paced, high-growth environment

Consistent track record of achieving or exceeding quota

Experience collaborating across multiple internal teams, inspiring confidence, and aligning resources to account objectives

Experience will be evaluated based on alignment with core competencies for the role (e.g. extracurricular leadership, military experience, volunteer work, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

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