Business Development Manager

Business Development Manager

The Missing Bean Company

About Us

Missing Bean is an independent Specialty Coffee Roasters with Cafés across Oxfordshire, and our own Roastery & Bakery in East Oxford. We’re a friendly, growing team who care about great coffee, good food, and creating places people want to come back to. As well as our own Cafés, we supply our coffee to a large range of wholesale clients across the country.

Role Overview

We are seeking a driven and commercially minded Sales Officer / Business Development Manager to support our next phase of growth. This role will focus on expanding our wholesale coffee business, while leading the rollout of our new chocolate range into independent retailers and, longer term, larger national accounts.

This is a relationship-led sales role combining new business development with hands-on account management and customer support. The successful candidate will play a key role in growing existing partnerships, developing new opportunities, and ensuring customers receive an exceptional experience with The Missing Bean brand.

This will be a hybrid role based out of our HQ in Oxford, with regular national travel and field-based work.

Key Responsibilities

Business Development & Sales

Identify, target, and secure new wholesale coffee clients including cafés, hotels, golf courses, hospitality venues, offices, retailers, and other commercial partners

Develop and manage a pipeline of prospective clients across the UK

Arrange and attend meetings with potential customers to present products, discuss requirements, and build new business relationships

Prepare and deliver proposals, pricing, presentations, and commercial pitches tailored to individual customer needs

Negotiate commercial agreements and support onboarding of new accounts

Represent the company at meetings, networking events, trade shows and industry functions

Work towards agreed sales targets and growth objectives across both coffee and chocolate categories

Chocolate Range Expansion

Lead the introduction of our chocolate range to independent retailers across Oxfordshire and the wider country

Build strong relationships with local stockists and ensure successful product placement

Gather feedback from retailers and customers to inform product and sales strategy

Support the strategic goal of securing listings with larger retailers within the next 18 months

Account Management

Build and maintain strong long-term relationships with new and existing wholesale customers

Act as a key point of contact for customer support, product queries, and ongoing account development

Carry out regular customer visits and check-ins to ensure satisfaction, strengthen relationships, and identify opportunities for growth

Deliver coffee tastings, product demonstrations, and sampling sessions for both prospective and existing clients

Provide barista training and ongoing coffee education to wholesale partners to help maintain quality and consistency

Support customers with coffee setup, brew guidance, quality control, and general operational support where appropriate

Work closely with customers to help them maximise product performance, customer engagement, and overall experience

Monitor customer performance and proactively identify opportunities to product range, increase order volume, or introduce additional services

Respond promptly and professionally to customer issues and feedback, ensuring high levels of service and retention

Coordinate with internal teams including production, logistics, operations, and marketing to ensure a seamless customer experience

Maintain organised customer records, visit notes, and account updates within the CRM system

Market Insight & Strategy

Monitor market trends, competitor activity, and new opportunities

Provide weekly sales reports, forecasts, and insights

Maintain accurate CRM records and sales pipeline reporting.

Contribute to the development of sales strategies and growth plans

About You

Proven experience in sales, business development, or account management (ideally in food & beverage, hospitality, and similar sectors)

Strong track record of winning new business and meeting sales targets

Excellent communication, negotiation, and relationship-building skills

Self-motivated, proactive, and comfortable working independently in a field-based role

Highly organised with strong time management skills

Passion for quality products and customer experience

Full, clean UK driving licence and willingness to travel regularly

Desirable

Experience in coffee, hospitality, or artisan food sectors

Understanding of wholesale supply chains

Existing network within hotels, golf courses, restaurants, and the wider hospitality and retail sector.

Experience using CRM sytems.

What We Offer

Competitive salary + performance-based commission/bonus

Company Car provided

Travel expenses covered

Opportunity to play a key role in a growing, ambitious business

Scope to shape and grow a new product category within the company

A flexible working environment

Great coffee every day (HQ)

Free/discounted food

Staff discount across our retail range

Casual Dress

Sick pay above Statutory Minimum

Start date: ASAP Pay: £40,000 with competitive Gross Profit Commission Structure, based on achieving agreed sales targets

Pay: £40,000.00 per year

Benefits:

Company car

Company pension

Employee discount

Sick pay

Application question(s):

This role requires building relationships with hospitality and retail businesses. Can you give an example of how you've developed and grown a customer relationship that led to increased sales over time?

This role involves regular travel and working independently across the UK. How have you organised your time, territory, or sales pipeline in previous roles to maximise your effectiveness?

Tell us about a sales target you were responsible for. What was the target, how did you track your progress, and did you achieve it?

Experience:

B2B sales and/or F&B sales: 1 year (required)

Work Location: Hybrid remote in Oxford OX4 1RE