Product Manager

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

Position Overview

As a Product Manager, you will lead the creation of innovative products that transform the car buying and selling experience. Your work will put Customer needs at the center of every decision, leveraging technology and data to deliver solutions that make their interactions with CarMax seamless and personalized. You’ll collaborate with design and engineering partners to build products that empower our Customers and Associates. This role combines strategic thinking, customer empathy, and technical expertise to drive CarMax’s mission of redefining the automotive industry.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

Team Overview

You’ll lead a high-performing product team focused on discovering and delivering solutions that ultimately enhance the customer journey and drive measurable business value. Working cross-functionally, you’ll partner with engineering, design, and business stakeholders to create experiences that scale across digital and in-store channels.

Role Responsibilities

Conduct deep customer research to uncover Customer behaviors, pain points, and opportunities

Develop and test hypotheses, rapidly iterating on prototypes to validate solutions

Prioritize product opportunities based on feasibility, impact, and alignment with business goals

Set clear product vision and goals using data-driven insights and strong business acumen

Collaborate with cross-functional teams to deliver scalable, customer-centric solutions

Stay informed on industry trends and emerging technologies to drive continuous innovation

Inspire and lead teams to create seamless experiences across online and in-store channels

Preferred Qualifications

Bachelor’s degree in a relevant discipline

3+ years of experience in product management or a related field

Strong understanding of modern technology and experience, partnering with software engineers

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.