Assistant Account Manager

Assistant Account Manager

ABOUT MARKON

From its headquarters in Salinas, CA, Markon Cooperative, Inc., provides fresh produce purchasing, logistics, information and marketing services exclusively to its five member distributors (Ben E. Keith Foods, Gordon Food Service, Gordon Food Service Canada, Nicholas & Company, and Shamrock Foods Company) and their foodservice customers.

A leader in food safety, quality control, and innovation, Markon is also mindful of the produce industry's impact on people – from field workers to consumers. We put people first and offer a culture that values teamwork, loyalty, and a commitment to excellence.

Join Markon and let’s redefine ‘fresh’ together!

JOB SUMMARY

We are seeking an Assistant Account Manager to support day-to-day order management, customer service, and account coordination activities for Markon’s Member‑Distributors.

Working closely with Account Managers and cross-functional teams, this role processes orders, manages documentation, communicates with customers, and helps ensure accurate, timely execution of product flow. The Assistant Account Manager functions as a key member of the Account Management team by maintaining strong customer relationships, resolving issues proactively, and supporting operational needs in a fast-paced environment.

KEY RESPONSIBILITIES

· Assists the Account Managers to provide day-to-day customer support; troubleshoots customer issues.

· Processes order changes and updates.

· Processes orders as needed, including checking notes.

· Dispatches carriers.

· Communicates order discrepancies.

· Sends pre and final manifests (order confirmations).

· Handles transportation and dispatch issues.

· Processes credits, rejections and protections.

· Contributes to process improvement as opportunities arise.

REQUIRED SKILLS & QUALIFICATIONS

· Associate degree in business, supply chain, agriculture, or a related field; or equivalent combination of education and relevant work experience.

· Minimum of 1 year of experience in customer service, account support, logistics coordination, or a similar office-based role.

· Strong computer skills, including proficiency with Microsoft Office (especially Excel and Outlook) and the ability to learn new systems and databases quickly.

· Strong written and verbal communication skills, with the ability to interact professionally and effectively with internal teams, customers, and vendors.

· Ability to manage customer inquiries and resolve issues in a calm, professional manner in a fast-paced environment.

· Solid attention to detail and organizational skills, with the ability to manage multiple tasks and maintain accuracy in order processing and documentation.

· Ability to apply basic mathematical concepts, including percentages, ratios, and volume calculations, in practical business situations.

· Strong problem-solving skills, including the ability to gather information, identify issues, and determine appropriate next steps.

· Ability to prioritize work, meet deadlines, and follow through on tasks with a high degree of reliability and accountability.

· Ability to work both independently and collaboratively as part of a team.

PREFERRED QUALIFICATIONS

· Bachelor’s degree in supply chain, business, agriculture, or a related field.

· Experience in produce, foodservice, logistics, or supply chain operations.

· Prior experience with order entry, inventory systems, or ERP platforms.

· Familiarity with transportation or dispatch coordination processes.

· Experience supporting account managers, purchasing teams, or customer accounts in a high-volume environment.

· Exposure to pricing, billing, or basic accounting processes (e.g., credits, short pays, reconciliations).

WORK LOCATION

In-office (Salinas, CA).

COMPENSATION

The salary range for this position is $30.00 - $36.00 per hour, depending on experience and qualifications.

BENEFITS

Health, dental, and vision insurance

401(k)

Optional Health Savings Account

Life insurance

Employee assistance program

Paid Time Off

This job description does not contain a comprehensive list of activities, duties, or responsibilities that will be required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $30.00 - $36.00 per hour

Benefits:

401(k)

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Work Location: In person