Senior Director- Enterprise & Merchant Engineering

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Director- Enterprise & Merchant Engineering to join our ever-evolving Enterprise & Merchant Engineering team and help shape the future of global commerce.

What you’ll own

The Leader of Enterprise & Merchant Engineering will lead large-scale engineering organizations across India and partner closely with global technology teams.

This role combines strategic leadership and execution ownership, translating global technology strategy into scalable delivery outcomes, while driving engineering excellence, talent development, and operational efficiency. You will lead distributed teams in a fast-paced environment, operating as a strategic extension of the global technology organization.

Engineering & Delivery Leadership

Lead end-to-end delivery for enterprise and merchant engineering teams, ensuring predictable, high-quality, and secure outcomes

Translate global technology strategy into actionable execution plans, roadmaps, and capacity models for India delivery centres

Drive engineering excellence, including SDLC best practices, CI/CD, automation, observability, and release management

Ensure delivery of scalable, reliable, and high-performance products with strong user experience

Technical Strategy & Innovation

Provide technical leadership and define high-level architecture and engineering strategies

Lead modernization initiatives including cloud adoption and transformation from monolith to cloud-native architectures

Foster innovation through strong engineering practices such as test-driven development and continuous improvement

Ensure compliance with security, regulatory, and data protection standards

Identify and mitigate operational, workforce, and geopolitical risks

Maintain strong governance, engineering standards, and operational controls

People & Organization Leadership

Lead and scale large, multi-layered engineering organizations across locations

Build and execute talent strategies including hiring, retention, leadership development, and succession planning

Coach and mentor leaders and engineers to drive professional growth and high-performance culture

Create an engaging, inclusive, and high-retention work environment

Partner with global technology, product, platform, and shared services teams to deliver outcomes

Collaborate with Finance (FP&A) to optimize budgets, vendor spend, and cost efficiency

Drive data-driven decision-making using metrics and performance insights

Strengthen cross-team collaboration and knowledge sharing across global teams

What you’ll bring

Experience & Domain Expertise

18+ years of experience in software engineering, with significant experience in product-based organizations and payments/e-commerce domains

Proven experience leading large-scale engineering organizations (~300+), including global or offshore teams

Experience supporting enterprise delivery, digital transformation, or global sourcing initiatives

Technical Expertise

Strong background in software engineering (preferably Java and full-stack systems)

Deep understanding of scalable system design, reliability, and maintainability

Experience with cloud-native architecture, DevOps practices, and modern engineering toolchains

Strong knowledge of SDLC, Agile, and Lean delivery methodologies

Leadership & Business Skills

Proven ability to lead through influence in complex, matrixed environments

Strong stakeholder management, conflict resolution, and executive communication skills

Data-driven mindset with focus on continuous improvement and operational excellence

Entrepreneurial, self-driven, and outcome-oriented mindset

It’s a bonus if you -

o Think like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first. Our passion drives excellence in everything we set out to do.

o Act like an owner: We take accountability — working at pace to own our outcomes. We empower each other to make decisions. We’re innovative — always finding better ways to deliver impact.

o Win as one team: We value personal connections — moving forward together with clarity. We build inclusive and global teams — embracing different perspectives and ideas. It’s always ‘we,’ never ‘me.’ We’re determined to succeed together.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you?

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