Customer Relationship Associate (R-19399)

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Customer Relationship Associate serves as an execution-focused, foundational role within the Digital Audiences team. This position supports the retention and growth of revenue across agency-led accounts and in some cases direct advertisers by driving consistent platform usage, facilitating data adoption, and ensuring seamless delivery against client marketing objectives. This role is primarily responsible for day‑to‑day execution, account maintenance, service excellence, and foundational revenue retention.

Key Responsibilities:

Manages a defined book of existing accounts with established agency relationships, repeat buying patterns, and lower strategic or commercial complexity

Operates within existing commercial frameworks and pricing models to support consistent execution

Owns day-to-day client communication and request management. Executes campaign requests, audience proposals (in partnership with Data Desk), and platform enablement/troubleshooting with accuracy and timeliness

Maintains SFDC data integrity, contract accuracy, and ensures follow‑through on all delivery commitments

Prepare materials and insights to support QBRs and client meetings. Identify incremental upsell opportunities within existing scopes and flags risks or renewal threats early

Demonstrate strong product, platform, and audience expertise to deliver consistent, reliable execution and build trust with clients and internal partners

Key Skills:

Minimum of 2 years prior experience in Corporate/B2B sales/new business development/client relationship management

Experience in digital advertising, audience data, AdTech, or media sales

Ability to manage multiple accounts and prioritize requests effectively

Solid understanding of platform features, audience data, and basic troubleshooting

Reliable execution with exceptional attention to detail and process discipline

Foundational consultative selling skills. Ability to ask diagnostic questions and align solutions to client needs

High commercial awareness to spot upsell opportunities and identify renewal risks early

Strong client communication and relationship‑management skills, with the ability to collaborate effectively across cross‑functional teams

Ability to prepare clear QBRs materials and translate data into simple insights

Proficiency in SFDC with a focus on data accuracy and documentation

Proficiency in Microsoft Office Suite skills

Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action

Be proactive, seek ways to collaborate and connect with people and teams in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Where applicable, fluency in English and languages relevant to the working market

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.