Senior Manager - Entertainment Operations

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

We’re seeking a dynamic and commercially minded Senior Manager – Entertainment Operations to lead theatre and entertainment operations across Crown Melbourne. Reporting into senior leadership across Crown Theatres and Bars, Lounges & Nightlife , you’ll drive operational excellence, stakeholder alignment and exceptional guest experiences across our entertainment venues.

You’re a strategic leader who thrives in high-energy, high-profile environments. You seamlessly balance commercial outcomes with creative vision, bringing large-scale entertainment experiences to life with precision, consistency and impact.

In this role, you will:

Lead end-to-end theatre operations across front and back of house, ensuring seamless delivery of shows and events

Drive operational performance, stakeholder satisfaction and continuous improvement across entertainment venues

Partner closely with senior leaders to deliver strategic initiatives, reporting and operational insights

Oversee planning, resource coordination and execution of entertainment projects, ensuring delivery on time and within scope

Champion service innovation, enhancing guest experiences and maintaining a competitive market position

Lead, mentor and inspire leaders to build a high-performing and engaged team culture

About You

You’re an experienced and influential leader with a strong operational and commercial mindset. You bring a balance of strategic thinking and hands-on leadership, with the ability to deliver exceptional outcomes in a complex entertainment environment.

You will also bring:

Proven senior leadership experience in entertainment, theatre or large-scale venue operations

Strong financial, planning and performance management capability

Excellent stakeholder management, communication and influencing skills

Experience leading diverse teams and driving a high-performance culture

Ability to manage multiple priorities in a fast-paced environment

What we offer you

Attractive annual salary package plus incentive bonus plan

Complimentary onsite meals, discounted parking and generous discounts across Crown hotels, dining and entertainment

A supportive, inclusive workplace that values individuality, diversity and belonging

Career development opportunities within one of Australia’s most iconic hospitality organisations

Applications Close: 30th June 2026

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.