Customer Service Associate

Location- Bangalore

Profile- Customer Service Associate

Experience Level – 2 years in Voice/Customer Support/BPO industry

CTC Range- upto 5-6 lpa (Depends on interview)

Qualification – Graduate / Postgraduate

Language Requirement – Fluent in Spanish (Verbal & Written)

Skills Required –

Good communication and interpersonal skills

Strong analytical and problem-solving ability

Ability to handle inbound/outbound calls and customer queries

Proficiency in MS Office / Excel

Multitasking and teamwork capabilities

Roles & Responsibilities

Handle inbound calls and support customer queries related to car buying

Manage outbound calls for quotations and follow-ups

Resolve customer complaints or escalate when required

Maintain and update customer information in the system

Route calls/emails to appropriate departments

Assist in daily call center operations

Provide support for vehicle donation and general inquiries

Shift Details

US Shift (5:00 PM – 2:00 AM / 9:00 PM – 6:00 AM IST)

CTC

Based on previous experience (Not exceeding 5-6 LPA)

Internal updates

Interview Process

L1 Discussion (SME & Team) - Virtual

L2 Onsite Interview - Virtual

HR Discussion – Virtual / In person.

Fill in your details . (Mandatory)

Name:- Contact no:- Email Id:- Qualification:- Current location:- Current organization name:- Industry:- Experience:- CTC:- Expected CTC:- Offer in Hand:- Notice Period :- Negotiable Notice Period :- Willing to Relocate:- Are you available for the final round F2F? Kindly attach a passport-sized photograph and your updated resume.

Thanks & Regards

Rani Gupta

Recruitment Manager Mob-9211711380

Email ID:- rani@orbitouch-hr.com

Pay: ₹10,396.67 - ₹40,215.83 per month

Benefits:

Cell phone reimbursement

Application Question(s):

How many years of experience do you have in Voice Process, Customer Support, or BPO industry?

Are you fluent in Spanish (both verbal and written)? Can you communicate with customers confidently in Spanish?

Have you handled inbound and outbound customer calls before? Please explain your responsibilities

Are you comfortable working in US Shift timings (5:00 PM – 2:00 AM or 9:00 PM – 6:00 AM IST)?

Have you used MS Office, Excel, CRM, or customer support tools to manage customer information and queries?

What is your CTC ?

What is your Expected CtC ?

What is your Current location ?

What is your Notice Period ?

Are you available for the final round F2F?

Work Location: In person