Technical Architect

Job Title: Technical Architect

Key responsibilities

Acts as a liaison between Support Services, PMG, Consulting Services across products.

Available on call (on shift basis) for extreme emergencies / critical site down issues.

Demonstrates and adheres to best practices of all internal Support Services polices and procedures.

Ensures quantity and quality content in the knowledge base.

Add value by developing knowledge article as well as working on operational improvements

Escalates issues that may have a negative financial or relationship impact.

Performs customer performance reviews and Health Checks.

Provides advice to customers and product / implementation teams regarding industry best practices and process methodology.

Provides functional and/or technical support during a customers product implementation and "go-live" periods.

Understands the business features and functionality to be provided by the product.

Works in a cross-functional capacity to support quality design, development and testing.

Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.

Monitors and actions BY solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents

What we're looking for:

Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals

Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders

Familiarity with retail domain and order management systems is a must

Experience with scripting tools like JMeter and python

Experience with microservices architecture and experience developing applications using Spring Boot.

Must be familiar with queries to pull up data from Cassandra and mongodb

Experience with Azure, including deployments, monitoring, and DevOps methodologies. Familiarity with Kubernetes for container orchestration, deployment, scaling, and management of cloud-native applications is required. Experience with tuning, extracting data from Cassandra and/ Mongo DB

Experience with monitoring tools like Grafana

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values