Vice President APAC - Customer Service & Support.
About the role
Job Description
The Vice President, APAC (SG, AU, NZ, JP, TH, MY, KR, IN) Customer Service Organization is the leader for a strategically critical, highly visible, and rapidly growing region of Agilent Technologies. The Customer Service Organization is responsible for running and growing a large and complex field service business with a strong mix of both transactional and strategic customers.
You will have accountability for driving a high-performance culture that delivers on Agilent’s strategic objectives. This is accomplished by building loyalty with our customers, shareholders, and employees while developing organizational capabilities to meet future business challenges.
The role includes providing leadership and management oversight across all aspects of our field service business, including employees, systems, and processes, as well as the ability to execute strategy with rigor and discipline. The successful candidate will have extensive service business leadership experience and possess strong knowledge of Agilent’s Instruments, Software, and Services portfolio, along with a deep understanding of customers and markets across the APAC region.
You will demonstrate strong strategic and operational leadership capabilities, coupled with the ability to communicate effectively and collaborate cross-functionally at the executive level.
The APAC CSO Vice President will provide direction and consultation to both the direct and extended APAC CSO leadership team, helping to define execution strategies, optimize organizational resources, and harmonize processes across the region.
You will partner closely with Global CSO executive staff members and key stakeholders across the Commercial Organization to define and execute the APAC strategic field deployment strategy, ensuring alignment of priorities, consistent execution, operational excellence, and customer-centric outcomes across diverse markets.
Qualifications
Bachelor's or Master's Degree or equivalent.
10+ years of Customer Service Operations Management or comparable regional leadership experience.
Demonstrated P&L leadership experience with accountability for revenue growth, profitability, forecasting, and resource allocation.
Growth mindset with a proven ability to identify new opportunities, drive innovation, and deliver sustainable business growth.
Proven ability to drive profitable growth through strong commercial acumen and customer-centric business leadership.
Experience leading large, geographically dispersed organizations across multiple countries and cultures.
Team building and cross-functional leadership skills with a proven track record of collaboration across regions and functions.
Natural and authentic leadership with strong people development, coaching, and performance management capabilities.
Ability to shape and execute strategic direction while driving organizational alignment and accountability.
Experience leading business transformation, digital enablement, and continuous improvement initiatives.
Exceptional business acumen with the ability to translate financial and operational insights into business results.
Ability to influence and align senior stakeholders across the Commercial Organization, Business Units, and corporate functions.
Strong written and verbal communication skills; fluent in English.
Strategic thinker with strong execution discipline and a results-oriented mindset.
Customer Experience advocate.
Experience operating in an international/global business environment
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Travel Required:
25% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
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