Sales Manager
About the role
Sales and Booking Manager - Based on Site
We are looking for a Sales and Bookings Manager. Please note that this position is based on site.
The key responsibilities include, but are not limited to:
Our People
Delights our customers by delivering service excellence and demonstrating behaviours in line with our vision and values.
Engages with our customers and acts as an ambassador for Young’s.
Takes ownership for dealing with customer queries and complaints in a professional manner.
Supports their team members and communicates well with the whole team, front and back of house.
Deals with enquiries, bookings and requests in a timely and professional manner whilst actively promoting the business, maximising turnover and delivering service excellence.
Takes ownership for their own development and is willing to learn new skills and explore opportunities to continually improve and progress.
Attends central sales training when required.
Our Offer
Assist the General Manager in identifying potential opportunities, packages and menus to maximise sales and enhance the customer experience.
Proactively drive booking enquiries for social and corporate occasions, through proactive outreach, marketing, networking and building relationships.
Drive sales for key seasonal campaigns as required by the site (Summer parties, Sporting events, Christmas)
Drive sales through digitally marketing the business; sending sales driving mailers and engaging social posts
Maintain industry awareness to understand the competitive market and takes appropriate action to ensure own pub stays ahead in the marketplace
Understands our customer needs (occasion, budgets, expectations, confidence, trust) and actions appropriately
Maximises sales by best use of all areas of the business, identifying opportunities and time slots to increase pre-booked sales and driving spend per head
Our Processes
Through the effective use of business processes and systems, manage business performance against financial targets and standards set out my GM
Develops and implements an ongoing strategy and quarterly sales driving marketing plan to maximise private hire opportunities and customer engagement
Supports and delivers pre and post shift briefings to ensure effective communication of all parties and events
Manages use of the tills and handling of deposits in line with company standards
Maintains an ongoing sales plan and evaluates activities to ensure they add to the profit of the business
Managing all inbound booking enquiries efficiently with maximum conversion through Collins.
Drive spend through suggestive selling and pre sold packages / items for all parties and events
Host face to face meetings and show arounds with customers
Build new relationships and establish new business with customers and corporates to drive sales
Plan and host events, driving reasons to visit and increasing footfall and sales
Skills
Microsoft Office
Questions about this role
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