Operations Manager

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. The company has experienced significant growth and has more than doubled in size in the last 5 years. We support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

Duties

Rentokil-Terminix is currently seeking an experienced Operations Manager in Toronto, ON. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include :

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients

Offer direction to staff in all aspects of operations, service and client care

Responsible for managing basic financial performance of the operations, including revenue growth and expense control

Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development

Able to work a flexible schedule, including early mornings and weekend work when needed

Submit weekly, monthly and yearly reports, as required

Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management

Requirements

Bachelor's degree (preferred but not required)

3-5 years in a management role with emphasis in customer service

Pest control management experience required

Success in training, mentoring and coaching service professionals

Must have excellent verbal and written communication skills

Previous experience in a route-oriented, service environment a plus

Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations

Must pass pre-employment background screen

Must possess a valid driver's license and pass motor vehicle record search

Benefits

Company car

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match upto 3.5%

Vision care

If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

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