Client Account Manager

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Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

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Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

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Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

We are hiring a Client Account Manager to join our team in partnership with one of the fastest-growing companies in social media: Pinterest! In this role, you’ll support our client’s Enterprise Sales Team with account management activities and play an instrumental role in driving the success of their advertising solutions. This is your chance to grow your career, make a global impact, and earn a competitive salary! This is a primarily remote role with occasional in-office days for training, team connections and business needs—if you’re looking for flexibility, this is for you.

Qualifications:

Proven experience in Account Management.

3+ years of experience in marketing, advertising, or the digital industry

Experience managing Enterprise clients and Fortune 500 companies is required (e.g., Omni Retail like Target, E-comm like Instacart, QSR like KFC/McDonald's, Finance/Insurance like Allstate/Amex, or FMCG like P&G/SC Johnson).

6–12 months of experience within TP Digital Ads programs and should be with the current LOB for at least 6 mos.

A clean professional record (no disciplinary actions or warnings).

Consistently met or exceeded targets for the last two quarters.

Excellent communication skills (C1 level proficiency).

Advertised as : Client Account Manager Role but actual role title is Project Manager I

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4- Remote

Reports to: B2B Assistant Sales Manager

Contract: Regular, Full-time

Education : College Diploma or equivalent

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

We are seeking a Client Account Manager Support professional to join our team, partnering with one of the fastest-growing companies in social media. In this role, you’ll support our client’s Enterprise Sales Team with account management activities and be instrumental in driving the success of advertising solutions. You will leverage data-driven sales strategies and foster strong strategic partnerships to help clients achieve their marketing objectives.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Partner & Client Management

Build and nurture strategic partnerships by supporting campaign performance, optimizations, and opportunities, collaborating with internal teams to achieve partner goals.

Cultivate strong relationships with key stakeholders across partner organizations, establishing yourself as a trusted advisor and proactively advocating for solutions that deliver exceptional outcomes.

Support client engagements by deeply understanding business objectives and delivering tailored, consultative solutions for shared success.

PreSales and Strategic Planning (Executed at the direction of client account managers & sellers)

Contribute to RFPs, participate in client meetings, and conduct account planning and research with project managers.

Develop media plans and campaign strategies using internal tools and data for sizing, targeting, budget, and the right measurement approach.

Align partner objectives to platform best practices and measurement strategy.

SFDC pipeline creation and management for upsell and expansion opportunities.

Campaign Setup, Management, and Optimization

Define campaign programs, support kick-off calls, and manage creative asset review and approval.

Create bulk sheets and keyword lists for campaign launches.

Support the measurement team to set up studies, track campaigns, and effectively communicate performance to clients.

Oversee campaign setup, ensuring all delivery requirements are met, custom schedules, and Deal Review approval.

Optimize campaigns with Pinterest tools, driving conversions through retargeting, high-intent targeting, and data-driven adjustments.

Work across paid, owned, and earned media channels to maximize campaign efficiency and impact.

Strategic Growth and Data Insights

Understand partner goals, translating data into actionable insights and compelling narratives to guide successful campaign strategy.

Proactively identify and capitalize on opportunities to promote Pinterest products, expan client partnerships, and drive incremental revenue and ad spend growth.

Leverage client budgets and market insights to deepen overall client engagement on Pinterest.

Performance Tracking & Reporting

Take ownership of regular reporting: deliver trackers to monitor pacing and performance changes and provide visibility into live campaigns through weekly and end-of-campaign reports.

Ensure all reporting aligns with agreed-upon KPIs and deliverable expectations, clearly communicating performance insights to internal teams and partners.

Job Requirements:

2-3 years experience in marketing, advertising, Enterprise or the digital industry.

Experience in search, display, customer data, and ads measurement.

Excellent analytical skills, with a clear ability to optimize and upsell media campaigns based on media performance across paid, owned, and earned channels.

Demonstrated experience building and managing relationships with business and marketing leaders within client or agency organizations; existing relationships are a plus.

Proven track record of leveraging client budgets to drive broadened engagement and increased ad spend on platform.

Strong presentation, communication, and collaboration skills, with the ability to build relationships and convey information clearly to diverse audiences.

Ability to work both autonomously and collaboratively, thriving in a fast-paced and dynamic team environment.

Bachelor’s degree in Business Administration or equivalent experience.

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks of training and nesting and 4 weeks of ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.