IS Business Analyst – Identity & Access Management (IAM)

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This position reports to:

Global IS IAM Process & Value Enablement Manager

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Your role and responsibilities

We are looking for a Senior Business Analyst to support and enhance the Identity & Access Management (IAM) function within the Core IS Organization across multiple domains. The role requires a high level of autonomy, strong analytical capabilities, and proven experience in managing complex requirements and stakeholder landscapes. The successful candidate will contribute to process standardization, governance alignment, and the delivery of IAM-related initiatives.

The work model for the role is: #Li-hybrid

You will be mainly accountable for:

Acting as a Business Analyst across the entire IAM domain, supporting multiple streams including process optimization, IGA, UAM, PAM, and CIAM

Eliciting, analyzing, and documenting business and functional requirements for IAM-related initiatives

Driving process analysis, improvement, and standardization across IAM services

Creating and maintain high-quality documentation (process flows, requirements, user stories, acceptance criteria, etc.)

Working with policies, standards, and procedures, ensuring alignment between business processes and governance requirements

Collaborating with the IAM Compliance team to support audits, controls, and regulatory requirements

Ensuring that IAM processes and solutions adhere to internal policies and external compliance standards

Managing and refining product backlogs in Azure DevOps, ensuring clear prioritization and alignment with business needs

Collaborating with technical teams to translate business requirements into implementable solutions

Acting as a bridge between business stakeholders and technical teams, ensuring clear communication and expectation management

Working closely with reporting teams to ensure availability, consistency, and traceability of IAM data and metrics

Managing multiple parallel activities (“multi-threading”) while maintaining quality and timelines

Qualifications for the role

Proven, strong experience as a Business Analyst (BA), preferably in Identity & Access Management (IAM) environments

Solid understanding of IAM concepts and domains, including IGA, UAM, PAM & CIAM

Experience working with policies, standards, and compliance frameworks

Experience with Azure DevOps (or similar tools) for backlog management and requirements tracking

Strong skills in requirements engineering, documentation, and process modeling

Ability to work with technical teams and understand basic technical concepts and system integrations

Experience in supporting or coordinating projects up to medium size

Strong stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences

Familiarity with data and reporting concepts, with the ability to ensure data quality and traceability

Excellent organizational skills with the ability to manage multiple priorities simultaneously

Proactive, structured, and detail-oriented mindset

Fluency in English (written and spoken)

Nice to Have

Experience in large, enterprise IAM environments

Knowledge of IAM tools and platforms (e.g., SailPoint, Saviynt, CyberArk, Azure AD / Entra ID)

Understanding of IT security and compliance frameworks

Experience working in agile environments

Practical knowledge of leveraging AI tools to improve efficiency and productivity (e.g., for analysis, documentation, or process optimization)

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.