Contact Centre Agent

Europcar Mobility Group

At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Contact centre agent:

Here at Europcar Mobility Group, we pride ourselves on excellent Customer Service. If you are passionate about Customer care, then we want you! Come join the team at EMG’s Head Office in Sentry, Dublin 9. This is an office based role.

What we need w ithin the role you will be responsible for, but not limited to:

Assist customers and actively sell our Car and Van rental services via phone and email

Dealing with post rental and Customer Service queries via phone, email and online chat while providing timely updates

Support branches and suppliers on all parts of the rental process

Daily use of various in-house and external systems

Achieve performance targets as set out by the Manager

Undertaking ad-hoc duties such as creating reports and processing of fines

We are looking for

Customer Service focused candidates with previous experience in a Contact Centre environment

Strong Sales skills

Strong ability to meet targets

Must be fluent in English – 2nd language advantageous but not essential

Excellent communication skills – both written and verbal

Excellent administrative skills

Full working knowledge of MS Office

Problem solving and numerical skills

Strong ability to multitask in a busy environment

Ability to highlight trends and issues

Candidate must be available to work a 7 day roster, hours will vary based on the company needs

Be a team player with the ability to work on your own initiative

What you get in return:

A Great Team

A Great Location

Numerous progression opportunities

Uncapped Commission opportunities!

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com