Customer Service Representative

PennEngineering is a global leader in the manufacturing of specialty fasteners and provide quality, value added products and services to our customers from our manufacturing and technical facilities around the world.

We are now seeking a Customer Service Representative who wants to become part of a highly motivated team based in our Galway manufacturing plant.

Position Summary:

Reporting to the Customer Service Supervisor and Supply Chain Manager, the Customer Service Representative will execute the Customer Service and Sales function ensuring that all manufacturing products are distributed in line with Good Distribution Practices and company policies and procedures.

Essential Duties & Responsibilities:

Deal directly with customers either by telephone or electronically.

Respond promptly to customer inquiries.

Obtain and evaluate all relevant information to handle product and service inquiries.

Provide pricing and delivery information.

Process orders, forms, applications and requests.

Review and maintain customers open orders on a daily basis

Direct requests and unresolved issues to the designated resource.

Prepare and distribute customer activity reports.

Communicate and coordinate with internal departments.

Follow up on customer interactions.

Team with Customers to build Pipelines and close opportunities.

Route qualified opportunities to the appropriate Sales Manager for further development and closure.

Launch new products as they come on stream.

Manage Ship and Debit process.

Qualifications/Work Experience Required:

The successful candidate will hold a Leaving Certification or equivalent and relevant certification/diploma.

Minimum 1 year experience in a Customer Service role.

Experience of and ERP system would be desirable

Excellent working knowledge of Microsoft applications essential

Excellent telephone manner and interpersonal skills.

Positive attitude and proven problem solving skills.

Accuracy and attention to detail is essential.

Excellent organizational and prioritization skills.

Must have the ability to work both independently and in a team environment

Must be flexible with the ability to adapt to changes quickly and think conceptually

Ability and flexibility to perform all other job-related and ad-hoc duties as required

Job Types: Full-time, Permanent

Benefits:

Bike to work scheme

Company pension

Employee assistance program

On-site parking

Private dental insurance

Private medical insurance

Sick pay

Experience:

Customer service: 1 year (preferred)

Work Location: In person