CRM & Customer Support Coordinator

JOB TITLE: CRM & Customer Support Coordinator

LOCATION: Head Office, Naas Road, Dublin 12

CONTRACT: Permanent Full-Time

REPORTING TO: CRM/CX Manager

About Us:

Part of the Wolseley group of companies, the Hevac Group is one of Ireland’s leading commercial, industrial, and high-density residential HVAC systems providers. We supply heating and cooling products and systems to the building services market via HVAC Contractors and Consultant Engineers, adding value with our in-house product specialists and engineers. We have the ability to supply a full project package from capital plant equipment to the distribution pipework. The Hevac Group is the only company in Ireland that can offer this total project capability under one roof and has been at the forefront of new technologies and trends for many years.

The Role:

The Support Role will provide dedicated administrative and coordination support to the CRM/CX Manager and Estimation Team. This position will act as the first point of contact for incoming enquiries, maintaining the CRM system to a high standard, and support Hevac in delivering a consistent, professional and customer‑focused service.

The Person:

In your role, you will be an organised, proactive, and adaptable individual who is committed to supporting a high-performing Business. You will play a key role in managing enquiries, maintaining accurate data, and ensuring smooth communication between customers, suppliers, consulting engineers, and the external sales team. You will bring a positive, can‑do attitude, strong attention to detail, and excellent interpersonal and communication skills.

Key Responsibilities:

Uphold the company values at all times.

Represent the company in a courteous and professional manner.

Monitor, filter and categorise enquiries from a shared mailbox

Input, update, and maintain all customer, project, and enquiry information in our CRM system.

Ensure CRM data is accurate, complete, and consistently structured, creating a reliable source of information for the CRM/CX Manager and Estimation Team.

Ensure required documentation and notes are logged promptly.

Develop relationships with internal and external stakeholders, whilst managing their requirements

Undertake any other duties and responsibilities as may be reasonably required by the Manager in line with the needs of the business.

Requirements:

Min 1 year customer focused experience

Exceptional customer focused attitude

HVAC industry knowledge is desirable but not essential.

Strong organisational skills with the ability to prioritise and manage high volumes of stakeholder interaction

Excellent written communication skills and a professional customer‑service approach.

High attention to detail and accuracy, particularly with data entry.

Proficient in Microsoft Outlook, Excel, and Word.

Ability to work in a fast‑paced environment and manage competing priorities.

Proactive attitude with a willingness to take ownership of tasks.

Desirable

Experience in an Engineering, Construction, or technical environment.

Previous responsibility for CRM data management or customer service coordination.

What We Offer:

Competitive Salary (DOE).

Annual bonus scheme.

21 days Annual Leave increasing with service.

Occupational Pension Scheme.

Life Assurance and Critical Illness Cover.

Employee Assistance Programme.

Health and Lifestyle Screening Programme.

Comprehensive Training and Support.

Access to a great range of online and high street discounts.

Career Advancement: All our roles are advertised internally and we encourage internal progression right across the business.

A friendly, collaborative and supportive team environment in a well-established and successful company.

Please note: This role is being advertised internally and externally simultaneously.

Hevac group are equal opportunities employers.

Pay: €34,000.00-€36,000.00 per year

Benefits:

Bike to work scheme

Company pension

Employee assistance program

On-site parking

Sick pay

Application question(s):

Do you hold a valid working visa? If so, what category?

Do you have HVAC industry knowledge?

Experience:

customer focused: 1 year (required)

Language:

English (required)

Work authorisation:

Ireland (required)

Work Location: In person