National & International Account Fleet Support

Join a market-leading organisation supporting some of Australia's key National and International customers.

Reporting to the National Account Fleet Support Manager, you will be responsible for managing customer relationships at a local level, ensuring service performance is delivered, and supporting the ongoing growth of National Accounts.

This is a hands-on, customer-facing role combing relationship management, operational support, and data-driven insights, with limited travel required.

Requirements

What You'll Be Doing

Acting as the primary contact for assigned customers.

Building strong relationships across multiple stakeholder levels.

Managing site visits, call cycles, and ongoing customer engagement.

Delivering monthly KPI reports, QBR support, and fleet insights.

Analysing utilisation, performance, and cost data to drive improvements.

Supporting equipment installations, site surveys, and inductions.

Coordinating short-term rentals and ensuring delivery timelines are met.

Working closely with Service and Branch teams to resolve issues and improve outcomes.

What You'll Bring

Proven experience in a customer-facing, service, or operations role.

Strong relationship-building and communication skills.

Ability to analyse data and translate insights into action.

High level of organisation and ability to manage competing priorities.

A proactive, solutions-focused approach.

Confidence working independently and travelling as required.

Benefits

What's on Offer

Competitive salary package including motor vehicle.

Opportunity to work with major National and International customers.

Career development within a global organisation.

Support team environment with strong internal collaboration.

What sets us apart?

Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy:

A benefits program which gives you access to discounts and cashback from over 400+ retailers national wide.

Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.

Corporate Rates for Private Health Insurance.

An inclusive working environment.

An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment Company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and Territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.