Data Insights & Analytics Analyst

Employment Type

Permanent

Closing Date

22 June 2026 11:59pm

Job Title

Data Insights & Analytics Analyst

Job Summary

Job Description

As a Data Insights & Analytics Analyst, you’ll combine technical analytics capability with strong stakeholder engagement and business partnering skills.

You’ll be responsible for owning and delivering reporting and analytics activities aligned to contractual, operational, and customer requirements, while also supporting the evolution of reporting capability through automation and modern analytics approaches.

The role will involve working across multiple data sources and operational systems to ensure reporting outputs are accurate, reliable, and delivered in line with defined cadences and expectations.

The role has a strong focus on the reliable delivery of reporting obligations , with continuous improvement and modernisation initiatives supporting this core responsibility.

Key responsibilities:

Own and deliver contractual, operational, and service delivery reporting outputs, ensuring all obligations are met accurately, on time, and across defined reporting cadences (daily, weekly, monthly, and ad-hoc)

Execute and manage end-to-end reporting processes and data pipelines, including data extraction, transformation, validation, reconciliation, and secure delivery, while ensuring performance, scalability, and reliability

Build and enhance scalable reporting solutions, dashboards, and analytics workflows, applying strong data quality, reconciliation, and assurance practices to maintain accurate, complete, and audit-ready reporting outputs

Monitor reporting pipelines and workflows to identify and resolve issues, including contributing to incident investigation, root cause analysis, and remediation

Work closely with stakeholders to ensure reporting aligns to service performance, contractual commitments, and customer expectations

Ensure reporting outputs adhere to governance, data quality, and controlled data handling requirements, particularly within secure and regulated environments

Prepare and present insights that support operational and service delivery decision-making, while maintaining a strong focus on accuracy and consistency

Support automation and AI-assisted analytics initiatives to improve reporting efficiency, insight generation, and operational performance

Contribute to the evolution of reporting capability through automation uplift, platform transition, and modern analytics approaches

Identify opportunities to improve reporting scalability, efficiency, and resilience across existing processes

Develop and maintain documentation, runbooks, and standard operating procedures to support consistent delivery and reduce single points of failure

Support onboarding of new reporting requirements, customer needs, and platform changes, ensuring continuity of service.

To be successful in the role, you’ll bring:

Technical capability

Experience working with SQL for data extraction, interrogation, and reporting

Experience using Python (Pandas/NumPy preferred) for analytics or automation activities

Experience with Power BI, Tableau, or similar visualisation platforms

Strong understanding of data modelling, ETL/ELT pipelines, and reporting architecture concepts

Awareness of secure analytics environments supporting Defence, Government, or regulated customers

Advanced Excel capability

Exposure to Azure, Microsoft Fabric, or modern cloud-based analytics automation tools and environments preferred

Exposure to AI/ML, predictive analytics, or automation approaches advantageous

Exposure to operational or service delivery data sources advantageous (e.g. Service Now, Remedy, Helix and Splunk)

Exposure to data migration or platform transformation initiatives advantageous

Soft skills & stakeholder capability

Strong analytical and problem-solving skills

Ability to translate technical findings into meaningful business insights and outcomes

Strong stakeholder engagement and communication capability

High attention to detail and focus on data quality and integrity

Collaborative and solutions-focused approach

Curiosity and continuous learning mindset

Ideal background

We’d love to hear from candidates who bring experience from:

Enterprise analytics or business intelligence environments

Telecommunications, managed services, or operational support environments

Government, Defence, or regulated industry environments

Operational reporting or assurance-based teams

Large enterprise or multi-source data environments

Working arrangements

Canberra preferred; however, Sydney will also be considered

This role is expected to work primarily onsite due to network and operational access requirements

Hybrid flexibility may be considered in future; however onsite presence is expected as part of the role

Security requirements

Due to the nature of the environment supported, candidates must either:

Hold an NV1 Security Clearance, or

Hold a Baseline Clearance with the ability to obtain and maintain NV1 clearance

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment