DSS & Networking Engineer

Position Overview

We are seeking two experienced DSS & Networking Level 2 Engineers to join our team in Dortmund. The successful candidates will be responsible for supporting warehouse operations, managing IT and networking-related activities, and providing remote technical assistance to field technicians. This role requires strong technical troubleshooting skills, networking expertise, and solid systems administration knowledge.

Key Responsibilities

Warehouse Operations

Perform hardware staging, configuration, testing, and quality assurance activities.

Receive, inspect, inventory, and prepare IT equipment for deployment.

Maintain accurate records of assets, stock levels, and equipment movement.

Troubleshoot and repair hardware and network devices where applicable.

Support logistics and warehouse-related technical operations.

Technical Support

Provide Level 2 technical support for DSS (Digital Support Services/Desktop Support Services) environments.

Deliver remote support to field technicians and onsite engineers.

Diagnose and resolve hardware, software, operating system, and connectivity issues.

Escalate complex incidents to appropriate teams while ensuring proper documentation.

Monitor support queues and ensure timely incident resolution.

Networking & Infrastructure

Troubleshoot LAN/WAN connectivity issues.

Configure and support switches, routers, wireless access points, and related network devices.

Perform network testing and validation activities.

Support network deployments, upgrades, and maintenance tasks.

Assist with cabling, patching, and infrastructure documentation.

Systems Administration

Support Windows-based environments and end-user computing devices.

Manage user accounts, permissions, and access requests.

Assist with Active Directory administration and basic server-related tasks.

Perform software installations, updates, and system configurations.

Maintain technical documentation and operational procedures.

Required Skills & Experience

Technical Skills

Strong Level 2 Desktop Support (DSS) experience.

Solid networking knowledge, including:

TCP/IP

DNS

DHCP

VLANs

Switching and Routing fundamentals

Wireless networking

Good systems administration knowledge.

Experience with Windows operating systems and enterprise IT environments.

Familiarity with Active Directory and Microsoft technologies.

Experience supporting hardware devices, laptops, desktops, printers, and network equipment.

Strong troubleshooting and problem-solving skills.

Professional Skills

Excellent communication skills in English.

Ability to work independently and within a team environment.

Strong organizational and documentation skills.

Customer-focused approach with a proactive attitude.

Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Relevant IT certifications (CompTIA Network+, Microsoft, Cisco CCNA, or equivalent).

Previous experience in warehouse-based IT operations or asset management.

Experience providing remote support to field engineers or technicians.

Knowledge of ITIL processes and service management practices

Job Type: Full-time

Pay: 2.500,00€ - 2.700,00€ per year

Ability to commute/relocate:

Dortmund: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Authorized to work in Germany?

Language:

German (Required)

Willingness to travel:

100% (Required)

Work Location: In person