Fulfilment Operations Supervisor

The Fulfilment Operations Supervisor is a hands-on role responsible for the day-to-day running of Giftpro’s physical gift voucher fulfilment operation. Reporting to the General Manager, the role ensures that printed vouchers are produced, packed, and dispatched accurately and on time, Monday to Friday.

The role includes direct line management of one permanent team member and supervision of temporary staff during the festive peak period. This position plays a key role in maintaining Giftpro’s premium customer experience, particularly during the final six weeks of the year when volumes are highest.

Responsibilities

Run the daily fulfilment operation for physical printed vouchers, ensuring accuracy, quality, and timely dispatch

Work hands-on within the fulfilment operation while supervising workflow and priorities

Line manage one direct report, providing day-to-day guidance, task allocation, and support

Supervise and coordinate temporary staff during peak festive periods

Monitor stock levels and carry out regular stock checks and stock takes

Liaise with fulfilment and print suppliers, escalating issues to the General Manager when required

Support the General Manager with supplier coordination and operational reporting

Ensure fulfilment processes are followed consistently and efficiently

Work with Customer Operations team to ensure sufficient cover for all responsibilities

Maintain a safe, organised, and efficient fulfilment workspace

Support operational readiness during peak periods, including higher volumes and time-sensitive dispatches

Obtain and maintain a Personal Alcohol Licence to support alcohol-related voucher fulfilment

Requirements

Experience in a fulfilment, warehouse, or operations-based role

Previous experience supervising staff or coordinating day-to-day work

Strong attention to detail and commitment to accuracy

Experience handling stock control and inventory checks

Comfortable working in a hands-on, practical environment

Willingness and eligibility to obtain a Personal Alcohol Licence

Basic IT skills and confidence using systems and operational tools

Desired skills and experience:

Experience in print fulfilment or production-based environments

Exposure to production printing equipment such as the Xerox Versant 280 press

Familiarity with Fiery print workflows or digital print configuration

Experience managing or supervising temporary staff

Experience working through busy seasonal peaks

Background in hospitality, gifting, or customer-focused fulfilment

Required behaviours and attributes:

Calm, reliable, and organised under pressure

Confident supervising others while remaining hands-on

Practical and proactive, with a strong sense of ownership

Detail-focused, with pride in delivering high-quality outputs

Flexible and adaptable during peak trading periods

Clear communicator who can give direction and feedback constructively

Trustworthy and responsible, particularly when handling licensed products

Benefits

Competitive base salary with uncapped commission

25 days holiday plus bank holidays

Hybrid and flexible working options

Private medical cover

Health cash plan

Life assurance

Access to the Calm wellbeing app

Perkbox employee benefits platform

Enhanced parental leave

Cycle to work scheme

Volunteering days

Employee Assistance Programme

Ongoing learning, development, and career progression across the ClearCourse Group