Customer Account Manager
About the role
B2B Customer Account Manager – Trade Mastermind
Location: Peterborough HQ £40,000 Base + £30,000–£50,000 Annual Bonus Potential (OTE £70,000–£90,000)
Package: Monthly Bonuses | Private Health | Pension | Full Training | Career Progression
Drive Success Across a Portfolio of Trade Business Clients Combining Account Management, Customer Support, and Commercial Upselling.
Founded in 2020 by BBC Apprentice Winner Joseph Valente, Trade Mastermind is the UK’s fastest-growing business education and coaching company for the construction industry.
We teach tradespeople how to become businesspeople giving them the tools, systems, and knowledge to scale from the tools to seven figures and beyond.
We’ve trained over 5,000 trade business owners, who on average achieve 370% growth in their first year with us.
In 2026, we’ll open our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough the first-ever university for trades featuring a 300-person event arena, a state-of-the-art podcast studio, and Peterborough’s first rooftop bar for our team and clients.
Now, we’re hiring a B2B Customer Account Manager to join our elite customer success division responsible for managing, supporting, and growing a portfolio of up to 100 trade businesses enrolled in our 3-year academy programmes.
The Role
This is a hybrid of relationship management, coaching, and commercial growth. You’ll be the first point of contact for your portfolio ensuring each customer is fully supported, fully engaged, and achieving measurable results.
You’ll also upsell them into the additional in-house services they need from our sister company Trade Group Services (TGS) including websites, recruitment, digital marketing, social media, business funding, and CRM systems to accelerate their growth journey.
You’ll work closely with finance and billing to ensure customers receive great service and pay on time, maintaining the financial health of your customer portfolio.
The Four Core Responsibilities of a Customer Account Manager at Trade Mastermind
Drive Customer Attendance
Make sure your businesses attend every training session and academy day ensuring they stay engaged, accountable, and on track for success.
Deliver Customer Results
Track your customers’ monthly progress and ensure they achieve wins and results every month. Celebrate their milestones and keep them focused on growth.
Upsell Growth Services
Identify what each business needs next and upsell the right in-house Trade Group Services to help them scale from websites and marketing to recruitment and finance solutions.
Support Credit Control & Billing
Work with our finance team to maintain excellent service standards and ensure your clients stay up to date with payments throughout their programme.
What’s In It for You
£40,000 Base Salary + £30,000–£50,000 Annual Bonuses (OTE £70,000–£90,000)
Monthly Bonuses & Accelerators for over-achievement
Private Health & Pension Scheme
Full Training & Continuous Coaching from senior leadership
Career Progression Pathway to Senior Account Manager, Head of Customer Success, or Business Coach
Day off for your birthday
Access to our brand-new 20,000 sq. ft. HQ and national Trade Mastermind events
Who You Are
Experienced Account Manager, Customer Success Manager, or B2B Relationship Executive
Confident supporting and selling to small business owners
Naturally organised, structured, and disciplined
Skilled at building relationships while driving accountability and results
Comfortable managing multiple accounts, pipelines, and CRM systems
Commercially aware and confident with billing, credit control, and renewals
Background in education, coaching, or construction/trades is a plus
The Bigger Vision
Trade Mastermind’s three-year vision is to:
Achieve a £100 M + valuation and £10 M + EBITDA
Serve 1,000 + trade business owners annually
Launch the Trade Mastermind University – the first of its kind globally
Build the UK’s most impactful business education and service ecosystem for trades
Joining now means becoming a key part of our customer success engine supporting hundreds of entrepreneurs to grow while developing your own career inside one of the UK’s most ambitious growth companies.
Ready to Manage, Support, and Scale Trade Businesses Nationwide?
If you’re a relationship-driven professional with a commercial mindset who thrives in a fast-paced, high-performance environment this is your opportunity to make a real impact.
Pay: £40,000.00 per year
Work Location: In person
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