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Software Engineer – L2 Support

Hirexpert

unknownPosted Jun 16, 2026
Posting intelligenceActively listedReposted 2×, possible evergreen/ghost posting

Skills

prometheusreactazurejavagooglecloudawsgo

About the role

Job Title: Software Engineer – L2 Support

Department: Engineering / Technical Support

Location: Bhubaneswar, Odisha

Role Summary:

We are looking for a highly skilled and analytical Software Engineer (Level 2 Support) to join our engineering support team. This role involves troubleshooting complex technical issues, identifying root causes, and collaborating with engineering, product, and customer support teams to ensure system reliability and customer satisfaction.

Key Responsibilities:

Own and resolve high-priority technical escalations that go beyond L1 capabilities.

Perform deep-dive root cause analysis (RCA) of production incidents and system anomalies

Collaborate with DevOps, QA, and development teams to roll out hotfixes, patches.

Analyze logs, databases, APIs, and distributed systems to identify bottlenecks or failures

Document workarounds, fixes, and technical FAQs for the knowledge base

Participate in incident management, postmortems, and on-call rotations

Suggest and implement tooling, monitoring, and automation to reduce repeat issues

Required Skills:

2–4 years of experience in software application support

Good debugging skills in Java / ReactJS

Proficient with SQL, log analysis, and RESTful APIs

Must speak English, Hindi & Odia.

Good to have cloud platforms (AWS / GCP / Azure) and monitoring tools (Prometheus, ELK)

Exposure to production systems and incident response best practices

Excellent communication and collaboration skills with engineering and non-technical teams

Pay: Up to ₹700,000.00 per year

Benefits:

Health insurance

Life insurance

Provident Fund

Work Location: In person

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