Operations Manager

GP / Health Centre Operations Manager

Employer: HCA Healthcare UK Primary Care Division

Location: London-based will oversee Operations of minimum 3 different practices.

Contract: Permanent, Full-Time

Salary: Competitive

Reporting to: Head of Primary Care Joint Ventures Operations.

Comprehensive Benefits: Including private healthcare for you and your family, including GP and Dental Services, financial and wellness benefits for you and your family, and range of career development offerings.

About Us

HCA Healthcare UK is the nation’s leading private healthcare provider, renowned for delivering exceptional, patient-centred care through a network of hospitals, outpatient facilities, and primary care services. Our expanding Primary Care Division plays a pivotal role in providing accessible, high-quality healthcare tailored to the evolving medical, physical, psychological, and lifestyle needs of both individual and corporate clients.

We are now adding to our existing team and additional operational leadership position to oversee and drive the performance of multiple Primary Care clinics.

While these are small private patient practices, they have operational, financial, and productivity targets, and your expertise will be expected to deliver operational excellence across all sites.

Working closely with the Head of Operations, you will translate strategic initiatives into smooth, day-to-day operations, ensuring consistent, high-quality care. and administrative services, that improve performance.

What You Will Do

Oversee daily clinic operations, including scheduling, administration, staffing, patient communication, and workflows

Lead on the strategic growth for the practices.

Identify and develop potential new partnerships which will allow for rapid national growth

Lead on operational projects for Primary Care supporting the Primary Care Joint Ventures Head of Operations

Lead on the operational implementation of new client onsite clinics.

Serve as the main operational contact for partner clinics, supporting relationships, retention, and growth

Ensure regulatory compliance (CQC) and work with Clinical Governance teams

Monitor operational performance and implement corrective action plans to improve efficiency, productivity, and patient experience

Address patient complaints promptly and maintain accurate operational and patient records

Monitor staffing, capacity, budgets, and performance metrics, supporting effective P&L oversight

What You’ll Bring

Educated to degree level or equivalent professional experience within a healthcare or operational management environment

Proven experience in healthcare operations management across multiple sites (Primary Care or similar setting preferred)

Strong understanding of the UK private healthcare market, GP practices, referral pathways, and commercial drivers

Clear understanding of the commercial aspects of healthcare delivery, including managing client relationships and contractual obligations

Demonstrated ability to manage complex operations with a strong focus on efficiency, quality, governance, and patient satisfaction

Why HCA UK and the Primary Care Division?

Founded over 50 years ago by Dr Thomas Frist, HCA has grown into one of the world’s leading healthcare providers. In the UK, we are one of the largest providers of privately funded healthcare, having invested more than £500 million in cutting-edge treatments, technology, facilities, and clinical innovation.

As part of a large, multi-site healthcare group, HCA UK offers exceptional opportunities for career development through internal and external learning programmes, alongside working conditions that prioritise both mental and physical wellbeing.

Our Primary Care Division has been established for over 35 years and delivers a broad range of services to individual patients and corporate clients, nationwide through a range of GP Practices, specialist clinics, and onsite client locations.

Rewards and Benefits

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. As a Regional Practice Manager within HCA’s Primary Care Division, you will be eligible for:

25 days holiday per year (plus bank holidays), increasing with service, with the option to buy or sell leave

Private Healthcare Insurance for treatment at our leading hospitals

Private pension contribution, increasing with length of service

Season Ticket Loan and Cycle to Work scheme

Group Life Assurance from day one

Critical illness cover

Enhanced maternity and paternity pay

Corporate staff discounts across HCA facilities, including maternity packages at The Portland

A comprehensive range of flexible health, protection, and lifestyle benefits

Discounts with over 800 major retailers

Culture and Values

At HCA UK, exceptional care starts with our people. We celebrate the unique perspectives and experiences each individual brings, knowing that when you feel seen, heard, and supported, you can be at your best for our patients and for each other.

Our mission is simple: above all else, we are committed to the care and improvement of human life. This commitment extends equally to our patients and our colleagues. We live and breathe four core values:

Unique and Individual: We recognise and value everyone as unique

Kindness and Compassion: We treat people with kindness and compassion

Honesty, Integrity and Fairness: We act with absolute honesty, integrity, and fairness

Loyalty, Respect and Dignity: We trust and treat one another as valued members of the HCA UK family

Reasonable Adjustments

We believe everyone should feel comfortable bringing their full self to work and be afforded equal opportunities. As a Disability Confident committed organisation, we are happy to discuss flexible working arrangements and provide reasonable adjustments throughout the recruitment process and in the workplace.

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