Professional Services Project Manager - UK

Role Summary

The Project Manager leads complex, high-value, multi-workstream projects within Rackspace's major accounts, operating independently and serving as the senior delivery presence at project level. You will own delivery end-to-end on projects, define the governance framework for your accounts, act as the primary customer escalation point.

Key Responsibilities

Lead complex, high-value, multi-workstream projects within major accounts independently, applying stage gates at Start, Plan, Build, and Close.

Ensure all projects are on track, within scope, budget and meet quality and project excellence requirements

Oversee pr oject -level planning, execution, and governance across multiple workstreams and stakeholders.

Develop and maintain detailed project plans using tools like Microsoft Project (MSP), MS Excel, MS Planner– as per the customer request.

Serve as the primary customer escalation point for project-level risks, resolving issues before they reach the steering committee.

Manage executive-level customer stakeholder relationships.

Coach and mentor Project Managers and Coordinators within the team

Identify account-level risks, expansion signals, and renewal considerations proactively

Contribute to resource capacity planning and program pipeline reviews

Drive continuous improvement through lessons-learned submission

Define the project governance framework and reporting cadence per account and chair the Project Board.

Travel & be onsite with customers as & when required (current customer project London based)

Qualifications & Experience

6–9 years of project management experience, including 3+ years in IT managed services

Background & understanding in IT Infrastructure including:

- Cloud Computing (Private/Public/Hybrid)

- Networking

- Virtualization

- Storage Solutions

- Operating Systems (Windows/Linux)

- Databases

- Backup and Recovery

PMP or PRINCE2 Practitioner certification required

Proven track record managing projects of $1M or above, end-to-end

Experience managing executive-level customer stakeholder relationships

Experience with hybrid delivery and agile workstreams within a structured project governance framework

Comfortable applying AI across the project delivery workflow

#LI-JB2

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from £56,341.00/year in our lowest geographic market up to £75,087.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

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