Senior Solutions Architect

C1 Company Overview:

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.

Overview:

Summary

The Senior Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on consulting with ConvergeOne’s Enterprise Customers to develop solid strategies with Outcome Based solutions that deliver measurable results thru ROI and TCO models. The position is responsible for assessing customer needs and tailoring customized architectures that have strategic value and are complex in nature to fit business needs. The Senior Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the architecture and the value proposition. Additionally, this position is able to explain, position and justify costs related to ConvergeOne’s solutions.

Responsibilities:

Essential Functions

Serves as the subject matter expert in a key area such as:

5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)

Cisco

Genesys

Avaya

Microsoft

Works with Business and IT Leaders to identify customer needs, issues and interests to formulate a strategy that will achieve business objectives

Provides solution consulting, technical architecture and sales support for account opportunities

Provides live demonstrations for customers and sales teams

Develops and maintains technical competency and related certifications for all core products and solutions areas

Performs Strategic Road-mapping Sessions with customers

Participates in User Groups and Conferences as required

May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.)

Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge

Provides timely and accurate deliverables to customers including statements of work and product architectures

Participates in Solution Deliverables at the direction of the Solution Architect

These could include:

Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models

Assuming responsibility for 3rd Party Quotes and SOW language for area of expertise

Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow

Participating in Solution/Delivery Assurance and Services Handoff Meetings

Ensures productive relationships with manufacturer technical peers

Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed

Qualifications:

Required Qualifications (Specific to domain expertise)

7-10 years in Collaboration and Customer Experience

Broad and general knowledge of Collaboration, Customer Experience and Infrastructure

Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions

Subject matter expertise related to SIP and Cloud based Services and architectures

Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP

Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.

Required Qualifications

Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint

Excellent presentation skills

Exceptional customer facing skills

Excellent verbal and written communication skills

Excellent relationship and collaboration skills

Certifications or equivalent experience in area of focus

Ability to work independently with minimal direction resulting in an accurate solution architecture for the client

Able to manage multiple simultaneous work assignments

Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology

Accustomed to working in virtual office environment

Additional Information:

C1 BENEFITS

401(k) Plan (35% employer match per dollar up to 10% employee contribution)

Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

RX Home Delivery

HSA with Employer Contribution

In-vitro Fertility (treatment coverage)

Dental

Vision (2 plans: 12-month and 24-month frames allowance)

FSA Plans (Healthcare, Dependent Care and Limited Purpose)

Pre-tax Commuter Plans

Employer-paid Life Insurance

Employer-paid Short + Term Disability

Long Term Disability (2 plans: Employer-paid or optional Self-paid)

Paid Parental Leave (4 weeks at 100%)

Employee Assistance Plan

Voluntary Life Insurance for team member, spouse and child

Voluntary Accidental Death for team member and spouse

Legal/ID Theft Plans

TeleHealth

Wellness via Omada Health (healthy living solution)

Travel Assistance

Business Travel Accident Coverage

Medical for foreign travel coverage

Employer-paid Pet Telehealth

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Volunteer Time Off

10 Holidays

Summer Sizzle

On Demand Pay (Daily Pay)

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

Pay Range

$125,000 - $190,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

E-Verify: E-Verify

Right to Work: Right to Work Poster