Strategic Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Job summary

Maintain and grow relationships with the customers assigned, while achieving targets

Analyze the evolution of the assigned clients, in order to increase their sales and profitability

Generate new business opportunities

Accountabilities

Strong account management experience with a proven ability to grow client relationships, increase sales, and improve profitability

Skilled in managing end-to-end client interactions, acting as the main point of contact and coordinating with cross-functional teams to resolve technical, commercial, and operational issues

Proven ability to identify and generate new business opportunities within existing accounts and through market insights

Data-driven mindset with experience analyzing KPIs, client performance, and sales data to inform strategy and drive growth

High level of client engagement through frequent meetings, site visits, and trade show attendance, building strong customer intimacy and market awareness

Proficient in using CRM systems (e.g. Salesforce) to manage pipelines, track interactions, and support sales activity planning

Strong problem-solving skills with the ability to quickly address client challenges and ensure customer satisfaction

Excellent communication, negotiation, and stakeholder management skills, able to influence both clients and internal teams

Experience preparing client reports, presentations, and meeting materials to support strategic discussions

Highly organized with the ability to manage a fast-paced workload, balancing multiple client visits, meetings, and priorities

Strong commercial awareness, including monitoring competitor activity and identifying trends to stay ahead in the market

Committed to continuous improvement through training, coaching, and collaborative team engagement

Skills & requirements

Experience in account management, driving client growth and achieving sales targets

Strong client-facing and stakeholder management skills across cross-functional teams

Ability to identify new business opportunities and increase account profitability

Data-driven, with experience analysing KPIs and client performance

Proficient in CRM systems (e.g. Salesforce) and sales activity tracking

Strong problem-solving and communication skills

Highly organised, able to manage multiple clients and priorities in a fast-paced environment

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

Within an innovative, engaging and multicultural environment.

Have the opportunity to build strong and lasting business relationships and friendships from around the world.

Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.