IT Support and Security Analyst

Are you eager to take the next step in IT support and cyber security?

More than advisors:

We understand that exceptional solutions come from passionate people who thrive in environments where they feel empowered to make an impact. That’s why we’ve created a workplace where you can build your skills across both IT support and cyber security—working with modern technologies while contributing to meaningful outcomes.

This is an opportunity to grow your career in a role that combines hands-on technical support with real exposure to security operations, within a collaborative and forward-thinking team.

About the role:

We’re seeking a proactive and customer-focused IT Support and Security Analyst to join our Melbourne team.

In this role, you’ll provide Level 2 support across end-user technology, cloud platforms, and modern Microsoft environments, while also supporting cyber security initiatives including alert monitoring, phishing simulations, incident response, and awareness programs.

What makes you ‘just right’:

3–5 years’ experience in a Level 2 IT support, desktop support, or similar infrastructure role

Strong experience with Microsoft 365, Intune, Entra ID, and Azure Virtual Desktop

Exposure to cyber security operations (alert triage, incident response, SIEM/MDR environments)

Experience with scripting and automation (ideally PowerShell)

Solid understanding of desktops, operating systems, networking, and end-user environments

Strong troubleshooting ability and a customer-first mindset

Excellent communication and collaboration skills

Proactive attitude, attention to detail, and a willingness to learn

What your day might look like:

Providing Level 2 support across desktop, software, hardware, and end-user issues

Supporting and administering Microsoft 365, Intune, Entra ID, and Azure Virtual Desktop

Assisting with device provisioning, application deployment, and user administration

Monitoring and responding to cyber security alerts, incidents, and remediation activities

Supporting phishing campaigns and cyber security awareness initiatives

Collaborating with internal teams and external vendors to troubleshoot and improve services

Maintaining documentation, asset registers, and support procedures

Supporting meeting room technology and audio-visual systems

Contributing to continuous improvements across IT support, cloud, and security operations

What makes us ‘just right’:

Opportunity to work across both IT support and cyber security

Exposure to modern cloud and workplace technologies

Supportive and collaborative team environment

Ongoing learning and professional development opportunities

A role where you can genuinely contribute to service improvement and security uplift

More about us:

William Buck is a leading network of Chartered Accountants and Advisors, established in 1895, with over 150 partners and 1,200 professional staff across 10 offices in Australia and New Zealand, focusing on deeply understanding clients’ needs and tailoring solutions that go beyond traditional accounting and advisory services.

If you want to join a company where friendships are forged and careers made, then come on over to a place that's delivering more than just advice.

Diversity, equity and inclusion statement:

William Buck is committed to creating an inclusive workplace where diverse perspectives are celebrated, and everyone feels valued.

Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment process.