Customer Relationship Management (CRM) - Real Estate

Company Description

Welcome to Vroutes HR, your trusted global partner for comprehensive HR solutions and business consulting services! Established in 2017 and headquartered in Hyderabad, Telangana, India and servicing globally with 4+ Branches, we are dedicated to redefining HR solutions and business consulting on a global scale. Our tailored services are designed to align with your unique goals, offering a holistic approach to HR and business management. With a focus on delivering end-to-end services in Human Resource & Business Consulting , we offer a 360-degree approach to cater to your diverse needs and aspirations. We provide a wide range of offerings, including: HR Operations Services Strategic HR Services HR Business Partnering Performance Management Training and Development Reward and Recognition Compensation and Benefits Consulting HR Documentation Design and Drafting HR Shared Services (Employee Lifecycle) HR Audit and Compliance Virtual HR Services SOP and Process Flow Development HR Policy Design and Drafting At Vroutes HR, we combine expertise with innovation to drive your organization's success. Let us help you navigate the complexities of HR and business management efficiently and effectively. Contact us today to learn more about how we can support your business growth and HR Excellence [Vroutes Strategic Consulting LLP (formerly known as VROUTES)]

Job Description

The Post Sales & Sales Coordination Executive will be responsible for managing customer coordination activities after flat bookings, ensuring smooth documentation, payment verification, and registration processes. The role also supports the marketing and sales teams in campaign execution, vendor/platform payment management, and operational assistance during team member absences or peak workload periods. The ideal candidate should possess strong coordination skills, customer handling abilities, attention to detail, and the capability to manage multiple responsibilities in a fast-paced real estate environment.

Post Sales Coordination

 Handle all post-sales customer coordination activities from booking until registration

completion.

 Verify customer payment schedules, receipts, and outstanding dues.

 Coordinate with finance/accounts teams for payment confirmations and

reconciliations.

 Ensure all required customer documents are collected and maintained properly.

 Coordinate registration schedules and assist customers through the registration

process.

 Maintain regular follow-up with customers regarding pending payments and

documentation.

 Prepare and maintain customer status reports and registration trackers.

Sales & Marketing Coordination

 Support the sales team in executing marketing campaigns and promotional activities.

 Coordinate with external sales platforms, channel partners, and marketing vendors.

 Process and track payments related to sales platforms, campaigns, and promotional

activities.

 Assist in campaign data management, lead allocation, and follow-up coordination.

 Provide operational support to the marketing team during staff week-offs or absences.

 Coordinate with internal departments to ensure smooth execution of sales and

marketing initiatives.

Administrative & Reporting Responsibilities

 Maintain accurate MIS reports related to bookings, collections, registrations, and

campaign activities.

 Ensure proper filing and documentation of customer records and agreements.

 Assist management with sales and customer service reports as required.

 Support process improvements for customer experience and operational efficiency.

Qualifications

Strong communication and customer coordination skills.

 Good knowledge of real estate sales and post-sales processes.

 Attention to detail and documentation accuracy.

 Ability to handle multiple tasks simultaneously.

 Good coordination and follow-up skills.

 Proficiency in MS Office (Excel, Word, Outlook).

 Basic understanding of CRM software and sales tracking systems.

Qualifications

 Bachelor’s Degree in Business Administration, Commerce, Marketing, or related

field.

 2–5 years of experience in real estate post-sales, CRM, sales coordination, or

marketing coordination roles preferred.