Assistant Manager - Customer Service - Rail & Inland Terminals - Hyderabad

Job Responsibilities

Sharing Railing details with the customers regarding their Export / Import Shipments.

Updating customers twice a day regarding train running/port arrival status.

Sending Buffer shifting updates to the customers on daily basis.

Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles.

Reports pertaining to Exports as and when required by the Sales team as per their specific requirements.

Arranging PDA receipts to the customers, which is required by them for smooth and timely handover of the TR to the shipping line and for Bill of lading release.

Arranging VDS letters from the all the customers, and further submission of the same to finance department for their records.

Assistance to Sales team by sending emails regarding Terminal and Rail tariff to customers.

Arranging KYC and GST details from all the new customers introduced by Sales.

Sending Notice to trade as & when required.

Sending heads-up emails to the customers regarding their outstanding and further following up over call on daily basis.

Balance confirmation details are being sent to the customers which helps in reconciliation their accounts with us for smooth clearance of the payments.

Emails regarding confirmation of pre-deposit accounts.

Replying day to day queries of the customers to ensure customer

Internal communication regarding weekly collection target plan submitted by the Sales Team and further sharing the collection details v/s target collection details to Finance team.

Sending original Delivery orders received from the customers for their Imports shipment to relevant colleagues.

Sending in-transit details to customers for their shipments.

Sharing arrival details with the customers/Shipping Lines as soon as the units reaches our terminal for fast clearance of the cargo.

Education qualification & Competencies

Good Communication skills in English language both oral and written. And local language (s) – spoken only.

Excellent command in Customer Services.