Manager Air Network Product & Performance

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As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Air Network Product & Performance is responsible for driving performance, planning, and product enablement across the air network. This role will lead the performance framework across air carriers, improves network visibility and reliability, and leverage forecasting and planning models to support network decisions, enabling consistent execution and continuous improvement across the network.

Responsibilities

Network Performance & Carrier Management

Establish and manage performance frameworks across air carriers (service, cost, reliability)

Drive active performance management, including KPI tracking, root cause analysis, and corrective actions

Support structured carrier engagement with fact-based insights (capacity, performance, cost drivers)

Improve visibility and accountability across the network

Planning, Forecasting & Decision Support

Develop robust forecasting and planning models to support network and capacity decisions

Analyze volume flows, trade lanes, and cost/service trade-offs

Replace ad hoc or “napkin math” approaches with structured, repeatable analysis

Support evaluation of new opportunities alongside Solutions and Commercial teams

Product Enablement (Air Freight, Courier, SHS)

Support scalable development of, Air Freight, Express Courier, Non-Standard Courier (SHS: oversize, special handling, supply chain solutions)

Translate commercial opportunities into operationally viable service models

Define parameters, constraints, and requirements to enable consistent execution

Work closely with Sales and Implementation teams to operationalize offerings

Process, Governance & Continuous Improvement

Establish structured approaches to:

Network planning and evaluation

Product rollout and implementation

Performance management and reporting

Build tools, templates, and governance routines to drive consistency

Apply continuous improvement and quality management discipline across the air network

Program & Cross-Functional Delivery

Lead or support cross-functional initiatives (network changes, new services, product launches)

Coordinate across Operations, Commercial, IT, and partners to ensure aligned execution

Provide disciplined program structure using PMI-based approaches

Qualifications

7-10 years of progressive experience in all or a combination of:

Air cargo / airline operations or network environment or

Freight forwarding / integrated logistics

Carrier or vendor performance management

Product and service development

Network planning, forecasting, or operational analysis

Strong analytical capability (, modeling, scenario analysis, Powerpoint)

Experience applying structured program and project management (PMI discipline)

Process-oriented mindset with focus on consistency, governance, and execution

Ability to translate commercial opportunities into operational reality

Strong cross-functional collaboration (Operations, Commercial, Implementation)

Clear, practical communicator

Skills

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 530 - Corporate

Working Conditions: Office Environment

Reports to: General Manager Air Freight

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